Executive Partnerships Excellence

Dsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experiences that keep customers coming back for more. From concept to execution, we handle the entire loyalty journey, turning brands into beloved obsessions.

With our tech-savvy team and a passion for innovation, we're not just building programs; we empower businesses to build lasting relationships with their customers.

Our team is the heart of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is built on openness, empowerment, and a shared passion for delivering extraordinary customer experiences. Join us and be part of a team that’s redefining loyalty programs.

More than rewards, we create experiences. And more than customers, we build advocates.

About the job:

As a Executive Partnerships Excellence team member, you will act as the main focal point between our merchants requests received from Partnership team and Dsquares different departments. Your role is to ensure smooth communication, manage day-to-day operations, and maintain strong relationships with existing clients & merchants by fulfilling their requests within agreed timelines. You will be coordinating internally with different departments to guarantee seamless delivery and client satisfaction.

Duties & Responsibilities:

• Act as the main point of contact for merchants requests received from partnership team, managing day-to-day communication.
• Build and maintain strong relationships with existing clients to ensure satisfaction and retention.
• Coordinate with Finance on payment follow-ups, reconciliations, and pending dues.
• Work with the Legal team on contracts, renewals, and compliance requirements.
• Follow up internally with different departments (commercial, operations, tech, marketing, etc.) to deliver on merchant needs.
• Prepare and share regular updates, reports, and feedback with both merchants and internal stakeholders.
• Handle merchants’ requests promptly and ensure they’re addressed in a professional and timely manner.
• Support problem-solving and conflict resolution between merchants and internal teams.
• Track performance against agreed KPIs and ensure commitments are delivered.

Requirements

Required Skills & Abilities:

• Strong communication skills and the ability to build trust with different stakeholders.
• Excellent English language skills, both written and spoken.
• Strong presentation and analytical skills.
• Good organizational skills and attention to detail.
• Comfortable working with Microsoft Office (Excel, PowerPoint, Word).

Education & Experience:

• A bachelor’s degree in business, marketing, or a related field.
• 1–3 years of experience in account management, partnerships, or client servicing.

Benefits

• Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover, plus extra days off for every year you're part of the team.
• Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.
• Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
• Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
• Perks and Privileges: Celebrate your journey with us through birthday offs, mobile allowances, transportation support, and a host of other employee-centric perks.