Executive - Sales Support

Job Description – Senior Talent Development Specialist

POSITION DETAILS

Position Title

Executive – Sales Support

Hours of work

Full time

Location

Delhi/NCR

Type

Fixed Term Contract

About the company

At StudyIn, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of 1000+ professionals spans 40+ countries worldwide, offering expert counselling, admissions support, visa guidance, and university partnerships.

KEY RESPONSIBILITIES

1. Leadership & Team Management

 Supervise and mentor Sales Support Executives.

 Ensure that all team members adhere to defined processes and SLAs.

 Conduct regular check-ins and performance reviews with the team.

 Provide training and development support to upskill the team.

2. CRM & Data Management

 Oversee timely and accurate updates of CRM data by the Sales Support Executives.

 Ensure compliance with data integrity and lead tracking standards.

 ID Creation & Data Transfer – Ensure smooth student ID creation and accurate data

migration.

 Google Sheet Review – Maintain and validate data accuracy in reports and dashboards.

 Review Emails – Ensure accuracy and timely distribution of review emails.

3. Sales Pipeline Monitoring & Reporting

 Analyze the movement of leads through the pipeline and identify bottlenecks.

 Generate insights and reports on lead conversion and sales effectiveness.

 Work with the Program Manager to track event performance and business impact.

 Log Report & Lead Auditing (No Logs) – Ensure all lead records are logged correctly.

 Data Preparation for Reports – Compile sales and student data for performance

tracking.

 Fair Matrices / Coordination for Roles and Responsibilities – Oversee planning and

assignment of roles for fairs and events.

4. Event & Campaign Coordination

 Support planning and execution of events, including in-house fairs, hotel fairs, and

virtual fairs.

 Track student participation and post-event conversion rates.

 Coordinate with sales teams to optimize event outreach and follow-ups.

 University Visit – Support scheduling and execution of university visits.

 Keep the Event Planner Updated – Maintain accurate records of participating

universities and attendees.

5. Lead Management & Communications

 Lead Transfer – Ensure smooth and efficient lead distribution among sales teams.

 Review Emails / G-Chats / Team Queries / Calls from Branches – Address team

concerns and provide timely resolutions.

 Review Mails – Oversee the preparation and distribution of sales review emails.

 Morning Huddle – Lead daily meetings to align priorities and updates.

 Website Enquiries – Oversee the handling of incoming student inquiries.

 Miscellaneous Work – Manage ad-hoc tasks related to sales support.

 Miscellaneous Tasks / Various Reports / Zoom Links / FC Deletion / Trainings –

Manage multiple administrative and operational activities.

6. Process Optimization & Standardization

 Identify process inefficiencies and recommend improvements.

 Develop and maintain standard operating procedures (SOPs) for the team.

 Work closely with stakeholders to streamline sales operations.

 Travel Plan – Assist in scheduling and coordination of travel plans for the team.

Requirements

 Bachelor’s degree in Business Administration, Marketing, or a related field.

 3-5 years of experience in sales support, operations, or CRM management.

 Proven experience in managing teams and leading operational processes.

 Strong analytical skills with experience in sales reporting and performance tracking.

 Proficiency in CRM software (Salesforce, Zoho, or similar platforms).

 Excellent communication and leadership skills.

 Ability to multitask and work in a fast-paced environment.

 Experience in the education industry or student recruitment is a plus.

Job Type: Contractual / Temporary
Contract length: 6 months

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Work Location: In person