Education Qualification :
Any Graduate
Skills :
Primary -> Behavioral | Language Proficiency | English | 2 - Knowledgeable
Secondary -> Technology | IT Technical Support Activities | Second Line Support | 2 - Knowledgeable
Secondary -> Functional | IT Operations Management | Operational Procedures | 1 - Aware
Tertiary -> Behavioral | Microland Skills | Customer Centricity | 2 - Knowledgeable
Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 2 - Knowledgeable
Certification :
Technology | IT Certifications | Any Certification
Skill Required:
- Help Desk-Log and keep records of customer/employee queries and advise on solution as per the SOP
- Fault Resolution-Test and fix faulty equipment
- Network-Proactively monitor Customer Networks using the appropriate Tools and respond to Alarms within SLA.
- Applications-L1 support for all application related issues