Executive, Service Development

We are looking for a Service Development Executive for one of our Multi-Brand Service Center. You would have experience working for a Car Dealership and well versed with service packages, good market knowledge, excellent communication skills.

Below is the detailed job Description:

Academic Qualifications:

• Bachelor’s degree in Management or a relevant degree

Years of Experience:

• 2 – 4 years of experience in a relevant role

Skills and/or Competencies required:

• Strong interpersonal and communication skills, with the ability to build positive relationships and opportunities for collaboration and growth.
• Adaptability in a fast-paced environment, quickly adjust and thrive in dynamic and rapidly changing business settings.
• Analytical skills, gathering, interpreting, and drawing insights from data to inform decision-making and optimize sales strategies.
• Problem solving skills and decision making in an efficient and timely manner.
• Confidentiality and Integrity.

Job Description:

• Customer Relationship Management: Cultivating and strengthening relationships with key customers by segmenting and identifying customer groups for targeted service offerings, through regular and planned site visits in coordination with the relevant internal parties to ensure accurate and up-to-date customer data.

• Market Analysis: Conducting market and competitor analysis, surveys, analyzing new vehicle sales data and Units in Operation (UIO) to inform pricing and service strategies in order to develop and sell comprehensive service plans and agreements tailored to customer requirements.

• Campaigns and Events: Supporting and contributing to the campaign planning by collaborating with the relevant internal parties and measuring the success of campaigns post-implementation to ensure areas of improvement are tackled to successfully drive customer engagement and satisfaction.

• Debt Collection: Managing, prioritizing and following up on debtor collection activities to maintain positive cash flow in coordination with the internal Credit and Collection team.

• Data Maintenance and Management: Maintaining comprehensive records of customer interactions, market analysis data, and service development initiatives.

• Regulatory Compliance and Legal Matters: Ensuring compliance with all applicable laws and regulations related to operations and staying up to date on any changes in laws and regulation.

• Communication and Collaboration: Communicating and collaborating with various stakeholders to ensure appropriate and seamless execution of deliverables in a timely and efficient manner in line with organizational vision and mission.

• Continuous Improvement: Analyzing and identifying areas for improvement within the scope of work, ensuring to take corrective action as necessary. This includes implementing best practices, leveraging technology and automation, and driving efficiency gains.

• Health and Safety: Maintain company Environment, Health, Safety and Quality policy and procedure and improve safety culture.