Expedite Account Manager - Fort Wayne, IN (2nd Shift)

Expedite Account Manager - Fort Wayne, IN (2nd Shift)

Are you looking for a CAREER you can be passionate about instead of just a job? Do you want more out of life than just the status quo? Do you want to be a part of a thriving company in a growing industry? If the answer is YES, then we want you on our Circle Logistics Team!

Why Join Circle:
We believe in working hard and playing hard here at Circle. Therefore we provide a competitive pay package & benefits to our team members. All so you can perform at the highest level, prosper and enjoy life. Every day you come into work you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.

Who We Are:
Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half a Billion dollar company, from starting out as just a handful of people with Entrepreneurial Spirit as their foundation . Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.

What We Are Looking For:
As a team we are looking for driven people who have GRIT, TENACITY & A DESIRE TO WIN!

Duties/Responsibilities:

• Bid and book Expedite customer loads
• Call and book carriers to cover Expedite customer loads
• Contact Carriers and ensure they deliver time sensitive freight on time
• Match customer demand with quotes for their freight-related inquiries
• Build strategies that will result in increased sales and stronger partnerships
• Enter new load orders into our proprietary web-based software
• Ensure all details of shipments are properly notated in each load
• Communicate daily with shippers and receivers to schedule pick up and delivery appointments
• Maintain and collect proper paperwork for each shipment
• Resolve billing discrepancies with a customer or internal billing team
• Initiate “check calls” to track and trace drivers on all pickups and deliveries
• Assist with converting drivers to MacroPoint tracking
• Manage any issues that come up in the normal operation of freight movement
• Escalate freight-related issues to the appropriate teams

Skills/Abilities:

• Excellent written and verbal communication skills
• Ability to thrive in a fast-paced working environment and multitask
• Superb time management and organizational skills
• Extraordinary attention to detail and teamwork skills
• Excellent problem-solving and time management skills

Willingness to be available after hours and weekends if needed

Education and Experience:

• Call center experience preferred
• Freight brokerage experience is a bonus
• Experience in an office setting with proficiency in various aspects of customer service

Benefits:

• 40 hours per week
• 5:00 PM - 2:00 AM
• On-site training and career development
• Paid holidays and paid time off
• Insurance benefits, including but not limited to: health, vision, dental, life, and disability
• 401(k) Plan

What's stopping you? Step into the fast lane and apply today!