Experience Design, Vice President - Platform Designer, Customer Acquisition & Onboarding

Lead the design strategy for innovative, inclusive, and user-friendly experiences across our product offerings. Shape the future of user experience by driving strategic design initiatives that blend business needs with user insights.

As the Experience Design Vice President in Customer Acquisition & Onboarding, you will define UI systems, reusable patterns, and the design framework supporting Customer Acquisition & Onboarding. You may also support other key products, including Fraud, Credit Journey, and Cross-Journey Onboarding Experiences. This VP-level platform designer role sets the strategic direction for scalable, cross-LOB experiences and partners with senior product and engineering leaders to elevate consistency and quality across the customer journey.

Job Responsibilities

• Develop and execute design and research strategies for complex projects, ensuring alignment with business objectives and user needs across multiple product areas.
• Define, build, scale, and maintain UI systems, reusable patterns, and design frameworks that support cross-LOB experiences and drive consistency and efficiency.
• Lead end-to-end design initiatives, including diagramming service flows, designing wireframes, and prototyping interactions for key touchpoints and enterprise-level applications.
• Champion inclusive design practices and accessibility guidelines, mentoring junior designers and fostering a culture of diversity and inclusion.
• Collaborate with product, engineering, and other partners to integrate user experience design into development processes.
• Analyze market trends, gather user feedback, and leverage data insights to inform design decisions and optimize user experiences.
• Lead and mentor design teams, fostering growth, collaboration, and a positive team culture.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles.
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
• Demonstrated experience in inclusive design and accessibility guidelines, incorporating diverse perspectives into design solutions.
• Proven ability to develop experiences that meet or exceed initial proposals, including transformational innovation strategies and 'north star' representations.
• Advanced technical literacy, including understanding client-side technologies, APIs, microservices, and their impact on user experience.

Preferred Qualifications, Capabilities, and Skills

• Design leadership or managerial experience.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans