Experienced dental treatment coordinator

Duties

Dentrix Ascend experience is required

• Verify insurance benefits, submit claims, and follow up on reimbursements using systems Dentrix ascend
• Reviewing treatment plans with patients in clear, easy-to-understand terms
• Explaining procedures, sequencing, benefits, and alternatives to improve case acceptance
• Presenting fees and payment options, including financing plans and in-office policies
• Verifying insurance benefits and explaining estimated coverage and patient responsibility
• Obtaining pre-authorizations and tracking insurance approvals when needed
• Coordinating treatment scheduling based on clinical priority, provider availability, and patient needs
• Answering patient questions and addressing concerns or objections professionally
• Following up on unscheduled or pending treatment to improve completion rates
• Communicating with the clinical team to ensure accuracy and consistency of treatment plans
• Maintaining accurate documentation in the dental software (notes, estimates, consents)
• Supporting a positive patient experience through professionalism, empathy, and clear communication

Requirements

• Proven experience as a dental treatment coordinator (at least 2 years) or in a similar dental office management role with a focus on treatment planning and patient communication.
• Strong knowledge of dental office software Dentrix Ascend
• Excellent organizational skills with the ability to multitask in a fast-paced clinic experience environment.

Job Type: Full-time

Pay: From $30.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Work Location: In person