Expert Manager – UK Energy & Gas (Full-Time)

Expert Manager – UK Energy & Gas (Full-Time)

Location:

Iqbal Town, Lahore

Employment Type:

Full-Time

Salary & Benefits:

• Competitive / Good Salary (based on experience)
• Performance-Based Allowances & Bonuses
• Career Growth & Advancement Opportunities

Job Description:

We are looking for a highly experienced and strictly expert Manager with deep knowledge of the UK Energy & Gas sector. The ideal candidate must have hands-on experience working with UK energy and gas campaigns, preferably as a Senior Resource or Manager in a Call Center environment.

This role requires strong leadership, team-handling capability, and a complete understanding of GO-UK energy processes, compliance, and sales operations.

Key Responsibilities:

• Manage and lead a UK Energy & Gas Call Center team
• Ensure team performance, productivity, and sales targets are achieved
• Train, mentor, and grow team members
• Monitor KPIs, call quality, and conversion rates
• Implement strategies for team growth and business expansion
• Handle escalations and complex customer cases
• Ensure full compliance with UK energy regulations and processes
• Coordinate with management to improve performance and results

Required Skills & Experience:

• Expert-level knowledge of UK Energy & Gas (mandatory)
• Proven experience as a Senior Resource / Manager in a UK Energy Call Center
• Strong understanding of GO-UK energy systems, switching, billing, and compliance
• Excellent team handling and leadership skills
• Strong communication, management, and closing skills
• Ability to drive performance and motivate teams
• Results-oriented with a growth mindset

Preferred Candidate:

• Minimum 3-5 years of UK Energy & Gas experience
• Prior experience managing sales and customer service teams
• Professional, confident, and goal-driven

Job Type: Full-time

Pay: Rs100,000.00 - Rs150,000.00 per month

Work Location: In person