Expert Site Reliability Engineer (SRE, App support, Windows, IIS)

Function:

Remote Hosting

Job Family:

Site Reliability Engineer

JOB SUMMARY

ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES

• Provide continual technical guidance and support to the client on an ongoing basis.

• Collaborate with the internal technical teams to ensure successful implementation and integration of the proposed solutions.

• Collaborate with business stakeholders and TAM to understand business requirements and objectives. Based on this, design solutions that align with Hosting best practices, industry standards, and organizational business priorities.

• Develop and document overall technical architecture for the client including infrastructure components, data flow, integration points, domain trust relationships, security considerations, and performance requirements.

• Design and document integration of various systems, components, and third-party services to create a detailed application environment.

• Create architectural diagrams and documentation to effectively communicate design to the account team.

• Identify potential technical risks and provide mitigation strategies.

• Proactively address the challenges related to project deliverables and client environments.

• Review Control systems for your assigned client on a weekly basis and take appropriate actions to mitigate issues.

• Contribute to the development and refinement of internal processes and best practices.

• Maintain a high level of quality and client satisfaction scores for your assigned clients.

• Collaborate with PMO for resource allocation of the technical tasks. Provide technical inputs during project status meetings and address any technical roadblocks.

• Oversee the architecture and technical delivery, ensuring improved hosting experience for the clients.

• Work in coordination with or under the mentorship of a Site Reliability Architect or a Principal Site Reliability Engineer. Expert SRE provides mentoring, education and leadership to other SREs.

• Maintain comprehensive technical documentation for your clients including architecture design documents, configuration guide, and release notes.

Work Experience

Experience

Experience Details

Required/Preferred

8+ years

Relevant work experience; 5 – 7 years Expert level experience providing systems engineering in assigned product, recognized as an Guru in this subject area within the organization

Preferred

8 + years

Experience with healthcare products in a support, development or consultancy environment

Preferred