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Export Dock Clerk
As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
Are you motivated to deliver great results and customer service? Do you enjoy working with people? Then consider joining us as an Export Dock Clerk where a typical day you will be responsible for filing, reviewing and organizing all necessary export documentation, ensuring accuracy and compliance; shipping handling by revising and verifying all items are correctly prepared for transport; reviewing and confirming all documentation by cross- checking against the provided paperwork by carriers; communicate directly with carriers, and customers providing a personal customer service experience.
How you create impact
- Operational duties to include coordination with shippers, truckers, and K+N offices for the export of shipments.
- The complete process of shipment includes arranging for pick-up or inland transportation, booking, document preparation (bill of lading, K+N invoicing, certificate of origin, export declaration and/or AES, if applicable) forwarding, follow-up with tracking and tracing to final destination and data quality requirement.
- Customer Service responsibilities include maintaining communication with vendor, shipper, customer, carrier, and K+N overseas offices throughout the process and choosing proper routing appropriate to the customer's needs.
- Negotiate cost-effective rates with service providers to ensure maximum profitability.
- Maintain SOP (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings/services/carriers.
- Participate in quotes for overseas offices as requested.
- Review information published on K+N's Intranet system daily.
- Immediately report problems, operation disputes or discrepancies to a supervisor, manager, divisional manager, or site manager.
- Read and work in accordance with Quality Management Work Instructions and QHSE procedures (ISO9001).
- Employees may also have additional responsibilities in accordance with supporting a specific department(s)/division(s) and/or be tasked with specific, individualized assignments.
- Resolve issues respective to meeting client requirements, data input - general customer service inquiries related to tracking & tracing.
- Resolve billing discrepancies and discrepancies against client SOP's.
- College or equivalent experience
- Usually requires a minimum of 2 years relevant experience.
- Ideal candidate will have 3 to 5 years current work experience in Air freight.
- Good working knowledge of domestic and international geography including countries, major cities,
- Basic knowledge of U.S. Administration Regulations (FAA, FMC, EAR, Hazmat) and other government agency requirements.
- Strong verbal and written communication skills; and PC skills.
- Employee requires completion of IMO Security training classes.
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-onsite
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
EEO Statement
Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation.
Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment.
Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.
Contact
Kuehne+Nagel Recruitment Team
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