Export Garment Booking Service Executive

Job Title: Export Garment Booking Service Executive

Department: Export / Logistics
Reports To: Export Manager / Operations Manager
Location: Dubai, UAE
Salary: AED 4,000 – 5,000

Role Definition

The Export Garment Booking Service Executive is responsible for managing export bookings, order processing, documentation, customer follow-up, and coordination across all garment export activities. The role ensures smooth coordination between customers, production, logistics, and management while maintaining accuracy, compliance, and timely shipment execution.

Key Responsibilities & Deliverables1. Export Booking & Order Handling

• Receive and verify garment export orders (styles, quantities, sizes, timelines).
• Create bookings in Zoho or internal booking systems.
• Coordinate with production to confirm availability and timelines.
• Prepare internal job orders and share across departments.
• Follow up with suppliers/factories on order readiness.
• Confirm vessel schedules with shipping agents.
• Track bookings from creation to final shipment dispatch.

2. Customer Communication & Updates

• Share booking confirmations and expected delivery timelines.
• Respond promptly to WhatsApp, email, and phone inquiries.
• Inform customers of any delays or changes.
• Provide regular shipment and packing status updates.
• Capture special instructions for packing, labelling, and documentation.

3. Export Documentation

• Prepare commercial invoices, packing lists, COO requests, and related documents.
• Coordinate chamber stamping and government authentication.
• Verify HS codes, quantities, pricing, and buyer details.
• Submit documents to shipping lines/freight forwarders before cutoff.
• Share pre-alert documents with customers after shipment.

4. Payment Monitoring & Coordination

• Issue proforma invoices and payment schedules.
• Follow up on advance payments and outstanding balances.
• Coordinate with Finance to confirm receipts.
• Track pending payments and send reminders.
• Hold or release bookings based on company payment policies.

5. Production Coordination

• Monitor daily production status for export orders.
• Align production timelines with shipment deadlines.
• Follow up on cutting, stitching, finishing, and packing.
• Work with QC to resolve quality or quantity discrepancies.
• Confirm final packed quantities before document issuance.

6. Logistics & Shipment Coordination

• Arrange loading schedules with warehouse/logistics teams.
• Confirm container numbers, bookings, and vessel details.
• Ensure cartons are labeled and packed to buyer specifications.
• Prepare delivery notes and monitor loading activities.
• Track container movement and final shipping.
• Prevent missed vessel cutoffs.

7. Data Management & Reporting

• Maintain updated records for bookings, shipments, payments, contacts, and order history.
• Upload all documents and updates into the system.
• Prepare weekly management reports covering:
• Orders in progress
• Completed shipments
• Pending payments
• Issues/risks

8. Issue Management

• Identify and escalate production or booking delays.
• Coordinate cross-department resolutions.
• Keep management informed of risks and urgent decisions.

9. Customer Database & Relationship Support

• Maintain an accurate customer database.
• Track customer history and preferences.
• Support sales teams with insights for repeat orders and retention.

Measurement Metrics (KPIs)

• Bookings processed
• Shipment/document accuracy
• On-time delivery rate
• Payment follow-up success rate
• Customer communication frequency
• Data accuracy and reporting timeliness
• Issues resolved vs. escalated

Qualifications & Skills

• Bachelor’s degree (Business, Logistics, Export Management preferred).
• 2–4 years’ experience in export coordination or garment export operations.
• Knowledge of export documentation and shipping processes.
• Experience with Zoho or similar ERP systems is an advantage.
• Strong communication and coordination skills.
• Attention to detail and ability to handle deadlines.
• Proficiency in MS Office.

Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month

Experience:

• Export garment booking service: 3 years (Required)