Express Commercial Partner

Job Purpose

The Express Commercial Partner will identify, select and manage external commercial partners for the Express project across a number of countries. Drive volume, revenue, share of wallet and compliance with assigned commercial partners, while ensuring customer satisfaction is achieved. Work with internal stakeholders to ensure Express Services are effectively marketed with all customer segments.

In this role you will:

• Manage and provide support to external commercial partners and ensure partner agreements are constantly evolving to enhance sales proposition.
• Manage account management concerns and issues in a timely way, focusing on customer needs & sales, and manage partners termination and replacement where necessary.
• Understand market trends and have constant inputs into how to enhance commercial processes, driving improvements with the wider Express team through accurate and relevant reporting. Become involved in project work relating to this.
• Collaborate closely with Express Operations Partner to drive maximum value out of partnerships, including involvement in new commercial models, partner identification and negotiations.
• Co-ordinate training and development activities for external commercial partners, ensuring they are fully equipped to deliver on their requirements.
• Liaise with IT and Finance to ensure all system and payment matters involving Express Commercial Partners are executed effectively.
Engage effectively with CCMB to ensure an annual marketing campaign is developed, incorporating specific country and target audience factors.

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Qualification

To be successful in this role, you must meet the below requirements:

• Degree or Honours (12+3 or equivalent)
• 5+ years experience in Logistics/Cargo.
• Experience in Express sales and commercial management.
• Experience in express sales and commercial management, vendor management and performance management.
• Includes historical involvement in key account management, pricing and RFI/RFQ response strategies.
• Customer service / call centre experience preferred.
• Demonstrated proficiency in analytical and numerical skills with ability to create financial; business cases.
• Proven experience with legal contracting with partners/clients.
Strong interpersonal skills and business acumen, with ability to assertively manage internal and external stakeholders.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers