External

Business/ Financials

Monitor receivables and collections and provide updates of receivables with appropriate details
Follow up with Branch staff and Field Collection staff to monitor & track status of collections
Ensure maximum number of accounts is collected through follow ups and other defined communication techniques
Engage in conducting field investigations and collecting delinquent accounts
Work on Critical cases, getting it recovered from the customers.
Trace out of absconded default customers and initiate recovery process
Analyze and solve problems on a daily basis and keep track of all doings for future references
Co-ordinate with tele-calling team to ensure an effective tele-calling process for effective collection follow ups & recoveries.
Write-off of Nominee recovery cases, which are not recoverable even after taking all the efforts; run Write-Off recovery programs with involvement of relevant departments

Customer

Establish contact with customers and execute advanced loss prevention activities (i.e. skip tracing, settlement process)
Field visits to default clients in view of collections and to study the repayment behavior of delinquent clients. Prepare a potential course of action to reduce the risk of uncollectible dues.
Maintain fair collection practices while dealing with customers and ensuring that the team follows the same

Internal Process

Team management -monitoring and supervision of activities of the allotted team
Identify accounts requiring legal action and provide same details to Area collection manager.
Need to ensure through the team responsible for administrative work related to collection such as updating delinquent account history, updating change of customers' information, providing and maintaining MIS report, reviewing of collection feedback on daily, Weekly & Monthly basis, etc.
Analyze delinquent accounts and prepare reports on high risk accounts and report the same
Need to Guide the field collection team with regard their performance/target/balance to do and DRR
Ensure timely recruitment based on work allotment & effectively allocate resources to achieve the desired goals
Identify early warning signals and aid the branches & field collection team in managing efficient loan portfolio.
Manage bad debt write off in accordance with the Collection Policy
Ensure timely issuance of company notices to chronic defaulters as defined in the collections policy through credit team/Legal team and ensure regular follow ups by accountable staff at various levels
Ensure usage of collection software in every day collections and enable feedback mechanism which is mandatory. And all reviews/reports & updation should happen in collection system.

Innovation & Learning

Need to train the team & branch staffs time to time on Collection Management/upgrading the Skills etc. Build a strong field collections team with clear objectives
Manage daily activities of the team.
Ensure that you and team are up to date on all relevant circulars and all products/services offered in the Branches.
Ensure adherence to training man-days/ mandatory training programs for self and team.

Ensure coordination between different teams, to build a collaborative spirit and shared sense of purpose.