F & B Supervisor

Organization- Alila Hinu Bay

Summary

We are looking for a dynamic, outgoing, and enthusiastic – F&B Supervisor with a strong background and experience in food and beverage, must have strong understanding of high-quality customer service and guest satisfaction join our energetic, enthusiastic, and passionate team.

General Responsibility

• Oversee all front and back of the house restaurant operations.
• Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
• Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc.
• Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.
• Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
• Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
• Maintain quality control for all food and beverage.
• Be reliable and ensure you and all team members are at work on time.
• Project future needs for goods, fruits, beverage stationary, cleaning product order accordingly.
• Oversee heath code compliance and sanitation standards.
• Carry out all professionally reasonable instructions given by your superior.
• Monitoring inventory for CCG and all equipment required for outlets.
• Conducting regular inspection of despence bar/ lounge bar to determine whether proper standards of hygiene.
• Monitoring the restaurant cash flow and settling outstanding bills.
• Checking in on dining guests to enquire about food and service quality.
• Resolving guests complaints in professional manner.
• Generate weekly, monthly and annual reports.
• Attend quarterly P&L meeting.
• Seek ways to cut waste and decrease operational costs.
  
  

PHYSICAL EFFORT:-

This position requires minimal stooping , lifting and substantial walking. All employees must maintain an neat, clean and well-groomed appearance.

WORK CONTACTS:- Daily contact with restaurant manager or F&B manager etc.

WORKING CONDITION:- Must be able to work in a high volume fast paced environment.

Technical Expertise Restaurant Supervisor

• Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager.
• Ensure service style, table top and overall presentation of the product in accordance with the hotel’s image.
• Responsible in making floor assignment during the shift.
• Responsible in keeping the operation running smoothly.
• Find the guest feedback, and take necessary action if something is not match with the standard.
• Reviewing customers surveys to develop and implement way to improve customer service.
  
  

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2-3 years work experience hotel operations.
• Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader
• Must have open availability, able to work any shift, weekends and holidays.