Facilities Attendant

FACILITIES ATTENDANT

Pay Rate: $14.70

Benefits: unlimited $2 Golf greens fees, Free Bowling during Open Bowl, 401(k) with Company match, and more!

Job Summary: Performs attendant duties for the area which assigned to deliver exceptional customer service. May be required to serve one or more of the following areas: swimming pool, spa, exercise room, mini-golf, table tennis, racquet ball, bocce, handball, jogging/walking track, tennis, boats, fishing, and special activities.

Duties and Responsibilities

• Greets all individuals and welcomes them to the facility

• Verifies Cardholder’s card prior to authorizing admittance

• Checks Cardholders and guests into the facilities

• Verifies guests are eligible as guests per RCSC policies

• Sells Host Punch Cards and collects payments

• Issues Guest Passes for Cardholder guests as requested

• Provides customer assistance as needed

• Informs and educates Cardholders and guests regarding RCSC policies, rules, safety standards and sanitation requirements

• Communicates with Cardholders and guests when their actions are outside of RCSC policies and change is required

• Monitors fitness room to ensure usage of equipment is in accordance with RCSC policies i.e.: ensuring safety clips are being worn. FA does not perform machine demonstrations.

• Reads Center Announcements at least one time per shift

• Opens/closes area of assignment depending on schedule, potentially including locking/unlocking facilities and turning on/off lights

• Performs housekeeping duties in and around assigned area(s) including, but not limited to, picking up trash, organizing equipment, wiping equipment and surfaces, dry mopping wet floors in locker rooms, and straightening pool furniture

• Works as a team with custodial staff to determine weather safety for outdoor aquatics

• Completes Incident Reports for accidents, incidents and emergencies when necessary and in accordance with company policies and procedures

• Places 911 calls in emergency situations

• Informs supervisor of any unusual incident or circumstance that occurs during assigned shift

• Informs supervisor of any unsafe conditions or practices, and, if necessary, places out of order sign

• Participate in mandatory safety training and prioritize safety throughout the workday.

• Performs other duties as assigned

Depending on assigned work area, may perform one or more of the following:

• Cleans tables, balls, clubs, and other playing equipment

• Cleans walkways around assigned area

Qualifications

• Working knowledge of computers. MUST be comfortable using a computer.

• One (1) year of in person customer service, OR

• Any equivalent combination of experience, training, and education which demonstrates the ability to perform the duties of the position

Knowledge, Skills, and Abilities

• Ability to provide exceptional customer service

• Ability to establish and maintain courteous and effective relations with the public and coworkers

• Ability to communicate and apply operating policies and procedures in an effective and courteous manner

• Ability to communicate effectively

• Knowledge of the occupational hazards and necessary safety precautions to the work area and work performed

• Ability to follow instructions

• Willingness to perform as a team member

• Involves moderate exposure to elements such as extreme temperatures, dirt, dust, fumes, smoke

• Requires sitting for extended periods of time

• Requires physical activity including walking, bending and squatting

• Ability to lift and manipulate up to 35 pounds and to seek help and/or provide assistance with any object(s) over that weight

• Involves exposure to hazards or physical risks, which require following basic safety precautions