Facilities Executive

Company Overview:

GMG is a global well-being company that retails, distributes, and manufactures a portfolio of leading international and home-grown brands across the sport, everyday goods, health and beauty, properties, and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG has established itself as a valued partner of choice for some of the world’s most successful and respected brands in the well-being sector. Operating across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include well-known names such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, Nike, Columbia, Converse, Timberland, Vans, Mama Sita’s, and McCain.

Role Summary:

To manage the day-to-day operation and maintenances of various retail stores and ensure that all equipment maintenances are carried out in time and maintenance employees & SP are deployed effectively for delivering the services in time. Manage all specialist sub-contractors for the service delivery. Effectively manage the team of maintenance workers to enable them to deal with customers effectively maintaining a high level of customer service and satisfaction.

Responsibilities:

• 98% Compliance of Planned Preventive Maintenances (PPM).
• 95% Compliance of work order execution and closing in time for reactive maintenances (RM).
• Inspections of retail store outlets regular intervals and resolving the issues if any
• Ensure Quality, Health, Safety and Environment aspect of the stores are taken care to high level of customer satisfaction.
• Customer satisfaction to be not less than 95%.

Operational

• Organise the manpower required for each job, ensuring that the right number employees are at each site at the designated time.
• Meet with Business unit’s representative and stakeholders regarding any request/complaints, resolve issues where appropriate or refer to the line manager.
• Coordinates with GMG Project team for inspection prior to ceiling closing of stores and report snag.
• Assisting in establishing AMC on time as required by business units
• Manage cleaning and other hard and soft services service providers, assess SLA’s & KPI’s time to time as per contract specifications.
• 6. Identify any gaps in the skills of the labour force and arrange for appropriate training to take place.
• Continuously work towards and monitor high levels of customer satisfaction at all times in order to provide quality and sustainable services.
• Ensure the observance of all guidelines, instructions and conditions applicable to the Operations & Facilities department and as laid down by U.A.E. law, the company and its owners.
• Organise and attend regular staff meetings, using them as a basis for the development of consistent standards in quality working and behaviour. Conduct tool box talk on weekly basis.
• Manage and maintain specialist subcontracts such as Maintenance, Housekeeping, Specialist’s equipment’s- FA/FF, Pest Control, Lift, Shutters, CCU etc.,
• Ensure that all work orders are closed in time and customer satisfaction are obtained on the work order. Any customer dis-satisfaction will be analysed and action plan will be done for improvements.
• Ensure quality materials are arranged in time or prior to work execution with proper reference work orders.
• Identify opportunities for improvements, and how they could be implemented.
• Carry out quality control checks on all maintenance carried out by the team and the SP team.
• Manage all specialist sub-contractors and ensure that the maintenances are carried out in time with quality.
• Carry out quarterly inspection of stores and take appropriate action on abnormalities. Prepare and submit summary report about store condition and recommendations.
• Prepare PPM schedule, monitor the execution of PPM activities and report to the management on monthly basis.
• Ensure all safety and technical compliance for the stores are attended and rectified.

Qualifications:

Minimum of 5 years of experience as below:

• Experience in Electrical, HVAC, Civil (Carpentry, masonry and painting).
• Experience in trouble shooting, problem solving of industrial systems.
• Experience in Managing Service Providers. • Experience in similar industry is preferable

Bachelors / Diploma in engineering (Electrical).

What we offer?

• An opportunity to become part of diverse teams with international exposure
• Comprehensive family medical insurance
• Family residency sponsorship and flight allowances
• Up to 30% discount in our premium retail sports brand stores
• Up to 20% discount in our pharmacy chain