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Facilities Maintenance Lead
Description
The Facilities Maintenance Lead will, in conjunction with the Facilities Manager, ensure the successful delivery of a first-class building service provision to Imagination's three UK sites, while ensuring compliance with relevant industry standards and regulations.
The Facilities Maintenance Lead has responsibility for daily operations, repairs, preventative maintenance, and compliance of all building systems (including HVAC, plumbing, electrical). The role is supported by the Multi Skilled Maintenance Engineer in London and, where necessary, a range of specialist key contractors.
Key Site Facts:
The primary site is the iconic Imagination Building in central London. The building is a multi-tenant site with some 250 regular users, a professional kitchen and a staff gym. The building has been well cared for since its initial development over 35 years ago and has recently benefitted from a major HVAC system upgrade. However many of the original fittings, equipment and services are coming to the end of their life cycle and require more regular maintenance.
The responsibilities of the Facilities Maintenance Lead also extends to our other two UK sites, a 5,000 sq ft barn conversion office just outside Coventry and a 9,000 sq ft warehouse unit in West Thurrock. Visits to these locations will be infrequent, with the majority of works at these sites undertaken by contractors.
Key Responsibilities
- Maintenance operations - Lead daily maintenance tasks across all building systems including M&E, furniture, lamp replacements, minor electrical/plumbing/decorative repairs,
- Preventative maintenance - Carrying out regular Planned Preventative Maintenance across all building systems inline with regulations and best practice.
- Compliance - Plan, undertake, manage, and document the checks required to ensure the building complies with all relevant regulations and statutory requirements, including fire safety, EICR, legionella, HSAWA etc.
- Annual service contracts - Review, monitor and negotiate annual service contracts with key service suppliers such as building, electrical, decorating, plumbing, lift maintenance, fire alarm equipment supply etc.
- General contractor management - Source, negotiate, and oversee external contractors as required, ensuring timely and satisfactory service delivery.
- Fire safety - Act as the ‘Competent Person’ under the Regulatory Reform (Fire Safety) Order 2005.
- Health & Safety - Work with the Health & Safety manager to ensure the buildings and all work undertaken complies with all relevant regulations and statutory requirements
- Cost management - Manage, monitor and control maintenance related costs inline with approved budgets
- Environmental compliance - Assist with environmental compliance including waste management, energy efficiency, and carbon emissions reduction plans.
- Emergency support - Respond appropriately to emergencies or urgent issues as they arise and deal with the consequences in line with BCP operations.
- Office moves - Plan and implement and carry out internal office moves
- Portering - Support the general efficient operation of the building with general portering requirements including manual handling, and lifting/carrying goods and equipment where required.
- On call duties - Be accessible out of hours on a rotational basis to support with building issues
Skills, Knowledge & Expertise
- Professional, proactive, detail orientated, positive and approachable
- Excellent customer service and verbal and written communication skills
- Decision-making skills and ability to make good judgement to answer questions
- Ability to maintain confidentiality and handle situations with sensitivity and tact
- Organisational skills and a methodical approach to dealing with the varied needs of building users
- Extensive experience in a commercial maintenance role
- Recognised Health & Safety qualification IOSH/NEBOSH
- Working knowledge of relevant regulations, in particular LOLER, PUWER and COSHH
- Strong technical skills and knowledge of BMS systems and other relevant technology solutions
- Membership of a professional body (E.g. CIBSE, IWFM, CABE)
Job Benefits
What we can offer you:
- Work with a state-of-the-art product and deliver it to exciting and innovative brands.
- Learning and development opportunities that contribute to professional growth.
Wellness
- Private Medical Insurance (including discounted gym options)
- Discounted Healthcare Cash Plan
- Help at hand EAP
- In-Office Gym (London office only)
- Life Insurance 4 x salary
- Dedicated DE&I Board
Benefits
- 25 days annual leave
- Birthday day off and gift
- Discretionary Annual Bonus
- Generous Family Leave policies with New Parent Coaching & Support
- Various learning & development platforms for e-learning
- Enhanced pension contribution
- Cyclescheme
- Discounted Private Dental
- Income Protection (Employee)
- Subsidised Electric Car Scheme
- Home technology tax free loan
Perks
- Hybrid Working (3 office days)
- Company socials
- Pet friendly office
- Lunch & Learns
- Wellness webinars
- Educational webinars
- Subsidised Cafe (London office only)
About Imagination
Imagination:
Imagination is The Original Experience Design Agency. Founded over 50 years ago, we apply the power of our collective imagination to creative, commercial, and cultural challenges, creating experiences that move people. We specialise in Consulting, Destinations, Content and Live Events.
We have 13 global studios worldwide, united by a deep understanding of what moves people on a human level, and a determinedly independent spirit. Imagination was officially certified as a Newsweek Most Loved Workplace® 2023.
Our clients include Major League Baseball, Visa, Amazon, Ford, LVMH, Harley-Davidson, and Google.
For more information, please visit imagination.com or follow @imaginationglbl on social.
Our Beliefs and Behaviours:
We have identified four foundational beliefs that underpin Imagination. More powerful than generic corporate values, they motivate us to act, to foster the behaviours that lead to success:
We believe curiosity is the root of original insights and ideas... so we look at the world with fresh eyes, we experiment, invent and up-end conventions.
We believe rigour results in better choices... so we ask precise, provocative questions.
We believe bravery tames the unknown... so we demand ambition, confident that together we can meet ‘never been done before challenges’.
We believe respect builds stronger teams and continued success... so we recognise the uniqueness and unique potential in each individual, we are accountable to each other, we play as a team.
Global Inclusivity Statement:
At Imagination we value diversity, equity and inclusion as principles that make us stronger, more innovative and more creative as an organisation.
As a team and a business we know that creativity thrives in teams and organisations that comprise diverse groups of people, embracing diverse perspectives, where people feel able to share their whole selves.
That’s why we are committed to fostering an environment where every individual, regardless of race, religion, gender identity, age, sexual orientation, disability, veteran status, neurodiversity, socio-economic background, or indigenous identity, feels valued, respected, and empowered to succeed.
Our Beliefs and Behaviours
By living our core behaviours, being curious, rigorous, brave and respectful, we remain dedicated to building a workplace and a world where everyone is seen, heard, and has the opportunity to thrive.
Curiosity sparks innovation - We seek out diverse perspectives, challenge assumptions, and embrace new ways of thinking.
Rigour ensures impact - We approach our work with discipline and dedication, ensuring that these beliefs are not just words, but lived experiences.
Bravery stands up for what’s right - We confront biases and advocate for progress.
Respect is fundamental - We foster and encourage open dialogue and challenge ideas constructively.
Our Commitment
We expect our team to actively foster a safe, empowering, and inclusive culture. Our commitment extends beyond our workforce to our partners and suppliers, who we hold to the same standards of inclusivity and non-discrimination.
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