Facilities Specialist

Who we are

At Stella Stays, we're not just another hospitality brand - we're building the future of living. We've reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.

We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.

Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what's never been built before - together.

If you're looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you've found it. Welcome to the future. Welcome to Stella Stays.

About the role

We are looking for a detail-oriented Facilities/Housekeeping Specialist to join our team. In this role, you will be responsible for inspecting Stella Stays units to ensure they meet our high standards of cleanliness, amenities, and overall quality. You will take initiative to address any discrepancies, ensure preventive maintenance is conducted as needed, oversee corrective actions, and provide detailed reports to the HQ to support operational excellence.

What You'll Do

• Conduct regular inspections of units to ensure cleanliness and functionality are up to Stella Stays standards.
• Verify that amenities are properly stocked and in good condition.
• Monitor units for any signs of wear and tear, and ensure preventive maintenance is conducted to uphold unit quality and longevity.
• Identify any maintenance or cleanliness issues and coordinate with the relevant teams to resolve them promptly.
• Take ownership of issues by addressing them directly or escalating them to the appropriate departments when necessary.
• Ensure all corrective actions are completed effectively and on time.
• Prepare detailed inspection reports, including photos and notes, highlighting any issues, resolutions, and overall unit conditions.
• Submit regular reports to the HQ with actionable insights and recommendations.
• Collaborate with housekeeping, maintenance, and operations teams to maintain high-quality standards.
• Monitor compliance with company policies and guidelines for cleanliness, safety, and aesthetics.
• Stay updated on Stella Stays standards and ensure all units align with brand expectations.

Requirements

• Proven experience in housekeeping, facilities management, or a similar role, preferably in the hospitality industry.
• Exceptional attention to detail with a strong commitment to quality.
• Familiarity with preventive maintenance processes and tools.
• Excellent communication skills, both written and verbal.
• Proficiency in using reporting tools and basic software applications.
• Flexibility to travel between units and work varying schedules, if needed.

At Stella Stays, we are redefining the hospitality experience with innovative, high-quality accommodation and personalized services. Join a dynamic team where your expertise and initiative will help us continue to exceed our guests' expectations and set new industry standards.