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Facilities Specialist

The Facilities Specialist will work cross-functionally with regional operations teams, contractors and national vendors on new and existing repair and maintenance requests and projects. The Facilities Specialist is responsible for executing the process of first-class facility management of a large portion of Mission Pet Health’s facilities, reporting and accountability of landlord and tenant responsibilities for repair and maintenance, operation of work order systems, using best practices for cost-reduction methods and coordinating facility repair and maintenance with a team of professionals to keep MPH’s buildings, equipment and supplies in good, working order.

This role is hybrid with a flexible working arrangement in Birmingham, AL.

ROLE COMPETENCIES:

Collaboration

Acts on individual responsibilities, objectives, and performance expectations in support of team goals
Leveraging individual skills and expertise to support the team in problem solving, decision making, and continuous improvement
Offers and seeks feedback on opportunities that will improve skills and efficiency for themselves and their teammates
Demonstrates a sense of commitment and support to direct teammates and the larger MPH team

Communication

Demonstrates consistent, effective communication with internal and external clients, teammates and other departments, written and verbal.
Establishes rapport, build and maintains effective working relationships
Practices attentive and active listening
Gives and receives feedback timely and appropriately

Problem-Solving

Understands how the business of their department works
Champions innovative ideas for continuous improvement
Demonstrates the functional and technical knowledge needed for their role
Makes decisions by using a combination of analysis, experience and judgment and an understanding of department and organizational impacts

Continuous Improvement

Meets agreed upon individual and team goals and objectives
Understands how the team’s priorities align with company goals
Provides key information about their unique responsibilities in support of the formulation of strategies, tactics and deadlines
Continuously examines personal effectiveness and seeks to make improvements as needed.

WAG Values

Leads with respect, integrity, and accountability
Treats others with empathy and respect
Exemplifies and role models behavior associated with WAG values
Partners with team to focus on solutions
Finds a way to say yes

ROLE SPECIFIC TASKS

Partner with the Senior Facilities Specialist to oversee local and national partnerships with trade professionals
Own the intake, triage, and resolution of repair and maintenance requests across assigned facilities portfolio
Responsible for managing facilities operations across a multi-state portfolio
Using industry-leading knowledge, decide, dispatch, and hold approved national vendors accountable for repair and maintenance work orders
Establish and enforce vendor performance standards, including response time, quality, and cost benchmarks
Continuously evaluate performance and drive optimization of national and regional vendor network
Delegate and track tasks through to an expedient and cost-effective resolution using work order management tools
Manage repair and maintenance spend across assigned portfolio, ensuring cost-effective execution and adhere to budget targets
Own and execute preventative maintenance programs to extend asset life and reduce reactive repair costs
Coordinate and follow through on all opportunities to support hospital leadership within the facilities management process
Interpret lease agreements to determine landlord vs. tenant responsibilities and enforce landlord obligations for repairs and replacements
Coordinate with landlords and property managers to ensure timely execution of required work
Assist or lead special projects as needed

REQUIRED EDUCATION AND EXPERIENCE

3-5 years of facilities management experience in a multi-state environment (preferred: healthcare, retail, or similar distributed operations)
Experience managing vendors across multiple markets
Knowledge of facilities, system standards, major equipment, and preventive maintenance programs
Capable of building relationships with vendor partners and property management teams
Adept at creating systems and processes
Ability to execute leadership’s vision for facility maintenance program
Skilled at problem-solving large-scale issues
Outstanding communication skills
Strong organizational and time management skills
Value and respect the importance of professionalism and confidentiality
Familiarity with business systems and productivity tools such as Microsoft Office, Microsoft Excel, G-Suite and Smart Sheets
Experience with multi-site facility maintenance preferred
Experience with Computerized Maintenance Management Systems (CMMS) software
Strong customer service skills and experience

THE MISSION WAY – OUR CORE VALUES

We deliver on our mission by executing our WAG values and exemplifying them in everything we do.

WORK TOGETHER – We are a part of something greater.

We are a community; we work as a team; we are better together

AMAZE – We create #AMAZING moments

Exceed expectations; deliver personalized care; have a “YES” mentality

GROW – We are always seeking ways to improve

Grow our hospitals; serve more pets; enhance staff capabilities

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate and a comprehensive benefits package.

Total Wellbeing

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Financial Health

Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

We support your career goals with opportunities for professional development and training.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Valuable Perks

Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Physical Requirements: Ability to walk, bend, stand, and reach constantly during a work shift. Ability to lift 35-50 lbs.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

#INDHQ

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