Facilities Team Coordinator

Perks

• 401(k) • Vacation Time • Health, Vision, and Dental Insurance • Paid Holidays

Ruiz McDonald's Facilities Department is seeking to hire a full-time Facilities Team Coordinator. The role serves as the central communication hub supporting the Savage Facilities Team across 38 Ruiz McDonald’s locations. The primary responsibility will be too coordinate the dispatching of our technical team to work orders coming from the restaurants.

Schedule: Monday–Friday, 7:00 a.m.–4:00/5:00 p.m.; occasional on-call/weekend support as business needs arise.

Compensation: $16.00–$18.50 per hour (depending on experience).

Key Responsibilities:

1) Work Order Intake & Assignment

• Receives service requests and prioritizes by impact.
• Creates and validates work orders; assigns technicians by skillset, location, and workload.

2) Communication Hub

• Serves as the central contact between restaurants and technicians; provides ETA and progress updates.
• Escalates critical issues immediately and relays directions and real-time changes.

3) Tracking & Accountability

• Monitors work-order progress in real time; verifies arrival/start/completion and communicates delays or parts needs.
• Ensures complete closeout and follows up on overdue jobs with clean handoffs between coverage periods.

4) Problem Solving

• Re-prioritizes during multiple high-impact issues using sound judgment and escalation guidelines.
• Anticipates downstream impacts and coordinates with restaurant leadership.

Tools & Systems

• MaintainX
• Microsoft Office & Outlook

Qualifications

• Experience in dispatching, facilities/maintenance coordination, restaurant operations, logistics, or public

safety.

• Clear, professional communication; strong note-taking and attention to detail.
• Demonstrated ability to multitask and prioritize in a high-volume, fast-moving environment.
• Technology-fluent and comfortable with modern communication tools; proficiency with CMMS platforms, email, and basic spreadsheets; ability to learn new systems quickly.

Benefits

• 401(k)
• Vacation Time
• Health insurance
• Plans offered for Vision, and Dental Insurance
• Paid Holidays