Facility Coordinator

Company: Amtrex Contracting LLC (Part of Amtrex Group of Companies)
Location: UAE
Department: Facility Management / Operations
Reports To: Facility Manager / Operations Manager

About Amtrex Group of Companies

Amtrex Group is a diversified business group in the UAE with operations in facility management & contracting, recycling, and trading. The group is committed to delivering reliable services, operational excellence, and sustainable business practices across all its verticals.

Job Purpose

The Facility Coordinator is responsible for coordinating daily facility management operations, assigning and monitoring service requests, and ensuring smooth communication between clients, technicians, and management. The role supports timely service delivery, accurate reporting, and high levels of customer satisfaction.

Key Responsibilities1. Service Coordination & Task Management

· Receive, log, and assign service complaints / work orders (AC, electrical, plumbing, civil, etc.)

· Coordinate with technicians and supervisors for job allocation and prioritization

· Track job status from assignment to completion

· Ensure technicians follow scheduled timelines and service standards

2. Technician & Field Operations Support

· Monitor technician attendance, deployment, and availability

· Follow up on job acceptance, arrival, and closure

· Coordinate emergency and breakdown calls

· Collect daily work updates and service reports from field staff

3. Customer Communication

· Act as a single point of contact for clients regarding service requests

· Provide job status updates and ensure customer concerns are addressed

· Escalate delays or issues to the Facility Manager when required

4. Documentation & Reporting

· Maintain accurate records of work orders, complaints, and service closures

· Track technician performance and productivity

· Assist in preparing daily, weekly, and monthly operational reports

· Ensure AMC and service-related documentation is properly updated

5. System & Process Support

· Use field service / task management software (e.g., TrackOlap, Zoho FSM, or internal systems)

· Ensure technicians correctly update job status, photos, and service notes

· Support implementation of new systems, SOPs, and process improvements

6. Compliance & Coordination

· Ensure technicians follow safety guidelines and PPE requirements

· Coordinate with stores/spares team for material availability

· Support audits, inspections, and management reviews

7_. Business Development & Client Relationship Support_

• Identify potential leads during site visits, customer interactions, and service calls
• Support the sales team in promoting AMC renewals, upgrades, and new service offerings
• Maintain positive client relationships to improve customer satisfaction and retention
• Share customer feedback and service insights to help develop new business opportunities

Skills & Competencies

· Strong coordination and follow-up skills

· Good communication in English (Hindi / Malayalam / Tamil is an advantage)

· Basic knowledge of facility management services

· Ability to handle multiple tasks and pressure situations

· Basic computer skills (MS Excel, email, service software)

Qualifications & Experience

· Diploma / Bachelor’s degree (preferred)

· 1–3 years’ experience in facility management or contracting coordination

· Experience in UAE facility management environment is an advantage

Job Types: Full-time, Fresher

Pay: AED3,000.00 - AED4,000.00 per month

Application Question(s):

• Marital Status?

• DOB?
• Contact Number

Education:

• Bachelor's (Preferred)