Facility Manager

Job Purpose

The Facility Manager is responsible for overseeing the efficient operation, maintenance, safety and functionality of the business center’s premises. This includes managing building services, tenant relations, contractors and ensuring compliance with health, safety and regulatory standards while delivering a high-quality working environment to all clients and staff.

Key Responsibilities

Operations and Maintenance

• Oversee day-to-day facility operations, including office spaces, meeting rooms, common areas, pantry, reception, and parking.
• Ensure proper maintenance of HVAC, electrical, plumbing, fire & safety systems, elevators, IT/network infrastructure, and other technical assets.
• Implement preventive and corrective maintenance schedules to minimize downtime and disruption.
• Supervise housekeeping, security, and office assistants to ensure cleanliness, safety, and order.

Vendor and Contractor Management

• Liaise with external vendors, contractors, and service providers (maintenance, cleaning, pest control, IT, security, etc.).
• Negotiate contracts and ensure service level agreements (SLAs) are met.
• Monitor vendor performance, quality, and cost-effectiveness.

Tenant Relations and Customer Service

• Act as the primary point of contact for tenants regarding facility issues and service requests.
• Ensure prompt resolution of tenant complaints and maintain high satisfaction levels.
• Coordinate office fit-outs, space management, and tenant move-ins/move-outs.

Health, Safety and Compliance

• Ensure compliance with UAE regulations, Dubai Municipality guidelines, Civil Defense, and other relevant authorities.
• Maintain health and safety standards across the facility.
• Oversee fire drills, emergency preparedness, and building security protocols.

Financial and Administrative Duties

• Prepare and manage facility budgets, including maintenance, utilities, and service contracts.
• Monitor and control operational expenses while ensuring cost efficiency.
• Maintain records of maintenance activities, contracts, and compliance certifications.

Strategic and Improvement Initiatives

• Implement energy-saving initiatives and sustainability practices.
• Recommend and execute facility upgrades and improvements.
• Ensure continuous enhancement of facility services to support business growth.

Qualifications and Skills

• Bachelor’s degree in Facility Management, Engineering, Business Administration, or related field.
• 5+ years of experience in facility management, preferably within business centers, serviced offices, or commercial properties.
• Strong knowledge of building systems, maintenance procedures, and regulatory compliance.
• Excellent vendor management, negotiation, and budgeting skills.
• Strong leadership, problem-solving, and communication skills.
• Proficient in MS Office and facility management software/ERP systems.

Job Type: Full-time