Family Services Administration Assistant

Job description:

DESCRIPTION & PURPOSE:

The Family Support Assistant plays a vital role in supporting the Family Services Department by assisting with client intake, administrative coordination, and communication across multiple programs and funding sources. This position supports staff, volunteers, and clients at the front desk and serves as a key point of contact for families seeking assistance, as well as working with Marketing and administration in providing detail on all Families Served for reporting and marketing purposes.

KEY RESPONSIBILITIES

· Serve as the first point of contact for clients and visitors; provide courteous, professional, and accurate information.

· Maintain detailed and organized client and program files (digital and physical).

· Support staff by preparing materials, forms, and communications for various housing and repair programs.

· Process and track applications and documentation for Habitat programs.

· Coordinate with staff, volunteers, and partner organizations to ensure accurate and timely information sharing.

· Create and maintain internal tracking tools (Excel spreadsheets, shared Teams folders, etc.) to support program compliance and reporting.

· Provide clerical and administrative support such as data entry, scheduling, scanning, filing, printing, and mailing.

· Prepare summary sheets, reports, or communications as directed by the Family Services Manager.

· Participate in community trainings to strengthen knowledge of housing services, homelessness prevention, and resource navigation.

· Represent Habitat professionally in all interactions with families, community partners, and donors.

· Assist with front-desk coverage, office supplies, and volunteer coordination as needed.

· Perform other duties as assigned to support the success of the department and organization.

QUALIFICATIONS

· Minimum 2 years of office or administrative experience (nonprofit or housing-related experience preferred).

· Proficiency in Microsoft Word, Excel, Teams, and Outlook is required.

· Strong written and verbal communication skills.

· Excellent organizational skills and attention to detail.

· Ability to manage multiple tasks, prioritize deadlines, and take initiative with minimal supervision.

· Professional, dependable, and solution-oriented attitude.

· Willingness to learn about affordable housing programs and community resources.

· Must be 18 years or older and able to pass a background check and drug screening.

COMPETENCIES

· Integrity: Upholds confidentiality and ethical standards in all work.

· Initiative: Proactive and self-directed in identifying and completing tasks.

· Adaptability: Works effectively in a fast-paced, evolving environment.

· Communication: Clear, respectful, and professional in all forms of communication.

· Collaboration: Works well with staff, families, and partners to achieve shared goals.

· Organization: Skilled at managing details, files, and deadlines with accuracy.

OPPORTUNITY TO ADVANCE

This position offers meaningful career growth within Habitat for Humanity Yuba/Sutter. High-performing team members may advance into roles with greater responsibility, including program coordination, client services, or administrative management within the Family Services Department.

SALARY & BENEFITS

· Starting Pay: $20/hour (30-40 hours per week)

· Thrivent Financial Retirement Matching Plan: Up to 3% of salary after 90 days

· Holiday Pay: After 1 year of employment

· Vacation Pay: After 2 years of employment

APPLICATION PROCESS

To apply, please submit a current resume and cover letter explaining your interest in the position. Applications are available at the Habitat for Humanity Yuba/Sutter Administrative Office and must be completed onsite.

This position will remain open for two weeks. Interviews will be scheduled for qualified applicants, and all applicants will be notified of their status within 7–10 days. Selected candidates should be prepared to start within two weeks of hiring.

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Clerical: 2 years (Preferred)

Work Location: In person

Pay: From $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Clerical: 2 years (Preferred)

Work Location: In person