Family Services Coordinator

General Summary

• Excellent medical, dental, and vision insurance
• Generous vacation and sick leave starting on day one
• 11 paid holidays annually
• Participation in one of the nation’s best state retirement systems, with 11.96% employer contribution
• 457(b) deferred compensation plan with up to 3% county match, plus a 401(k)
• Paid parental leave, life insurance, and robust wellness programs
• Ongoing training opportunities and career pathing
  

• Caring - We care about the work we do, the individuals we serve and the people we work with.
• Authentic - We value our individual strengths and unique passions, and we play to the strengths of others.
• Positive - We look for the good and we bring energy and enthusiasm to our work.
• Present - We choose to be here, and we listen actively and with respect.
  

Essential Functions

• Provides excellent customer service to engage family members in community-based services, and program resources;
• Researches and maintains a comprehensive database of parent or family member specific resources;
• Works 1:1 with parents and or family members to assist them in gaining skills needed to improve outcomes for their youth;
• Develops and facilitates family education groups;
• Maintains a working knowledge and up-to-date understanding of community resources and the services provided;
• Collects and documents statistical data related to program assignments;
• Completes evidence-based assessments of clients and families;
• Coordinates activities in programmatic focus area;
• Monitors, reports on, and ensures compliance with operational requirements or established guidelines related to case management;
• Coordinates and provides case management services including referrals to community based resources;
• Keeps supervisor informed of workload, and notifies supervisor of potential problems;
• Ability to develop community and on-line resources that assist family members of at risk youth;
• Works with community-based providers and resources;
• Reviews processes and procedures in programmatic focus area.

Job Requirements

• Bachelor’s Degree from an accredited university in Social Work, Criminal Justice, Psychology or a related human services field preferred;
• Knowledge and experience working with at risk youth and their families preferred;
• Knowledge of the juvenile justice system preferred;
• Experience working with vulnerable populations and/or social services preferred;
• Knowledge of the principles and practices of group work;
• Knowledge of the principles and practices of social services;
• Knowledge of individual and family crisis intervention techniques;
• Knowledge of program development and needs assessment;
• Knowledge of adolescent development issues;
• Skill in creating a comfortable atmosphere for conducting client and family interviews and for facilitating group sessions;
• Skill in conducting successful interviews;
• Skill in effective group facilitation;
• Skill in making appropriate assessments;
• Skill in developing and/or implementing case plans;
• Skill in communicating with individuals who may be in stressful situations and diverse populations;
• Ability to maintain appropriate boundaries while developing healthy, supportive relationships.
• Ability to operate and utilize computer applications necessary to perform job functions to include MS Office programs;
• Ability to use professional judgment in the application of appropriate policies and guidelines;
• Ability to effectively work as a team member;
• Ability to collaborate with a variety of agencies within the community;
• Ability to plan and organize work;
• Ability to understand and interpret rules, policies and laws;
• Ability to communicate verbally and in writing;
• Ability to effectively work with and counsel youth and /or adults;
• Ability to establish and maintain rapport with individuals in crisis, including small children;
• Ability to maintain confidentiality.
• Ability to collaborate with a variety of agencies within the court system and community;
• Ability to adapt to changing case management operational needs and conditions;
• Ability to ensure effective and adequate flow of information with stakeholders;
• Ability to develop and sustain collaborative working relationships with other members of the staff as well as both internal and external partners to accomplish agency goals.

• Incumbent must have a strong desire to work with at-risk youth and their families;
• Must adhere to the Code of Ethics, Values and Policies of Ada County Juvenile Services;

• This position has been designated safety sensitive and therefore the incumbent is subject to random drug testing.

Work Environment & Physical Demands

• Work is performed primarily in an office environment and the employee in this class is subject to inside environmental conditions;
• May be required to lift up to 20 lbs.;
• Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks.