Fashion Consultant

Job Title: Customer Care & Retention Advisor – Fashion Platform

Location: New Cairo Site

Shifts: 24/7 (including night and overnight shifts)

Salary: 18,000 – 20,000 EGP

Benefits: Transportation Provided

About the Role

Join our Fashion Platform Customer Care & Retention team and become the voice of a leading global fashion brand. You will assist customers with inquiries, provide exceptional support, and ensure loyalty through personalized service.

Key Responsibilities

• Handle customer inquiries related to orders, returns, and fashion products.
• Deliver outstanding service to enhance customer satisfaction and retention.
• Resolve issues promptly and professionally across multiple channels.
• Collaborate with internal teams to ensure smooth operations.

Requirements

• Bachelor’s degree (Graduates only).
• Fluent English (B2–C1 level).
• Strong communication and problem-solving skills.
• Ability to work flexible shifts (including nights and overnights).
• Previous experience in customer care or e-commerce is a plus.

What We Offer

• Competitive salary 18,000 – 20,000 EGP .
• 24/7 shift flexibility with night and overnight allowances.
• Free transportation to and from the site.
• Career growth opportunities in a dynamic fashion industry environment.