F&B Attendant (Server) - (Muslims Only)

F&B Attendant (Server) - (Muslims Only) at Fairmont Hotels & Resorts

Company Description

Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka'aba. This 86 story hotel, one of the world's tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The hotel offers authentic hospitality throughout 1,650 rooms.

Job Description

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

• Demonstrate Fairmont's Service Plus Standards in all interactions.
• Report on duty punctually, in full uniform according to appearance and grooming standards.
• Promote and maintain a positive working relationship at all times with all colleagues in Fairmont Makkah.
• Consistently offer professional, friendly and warm service.
• Demonstrate a complete understanding of restaurant policies & procedures and service standards as outlined in Fairmont Hotels & Resorts.
• Have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel, including all menu items, garnishes, contents and preparation methods. Be able to answer any guest questions about menu items in an informative and helpful way.
• Take corrective action if service errors occur, ensuring all solutions exceed guests' expectations.
• Understand shift end reports, knowledge of non cash/cash transactions and procedures for depositing monies into safe or collecting due backs.
• Understand each service station and all side duties assigned to that station.
• Attend pre meal briefing, weekly and monthly meetings to continually improve the guests' experience.
• Operate all equipment used in the outlet.
• Follow the hotel's recycling program and procedures.
• Actively participate in all health and safety procedures for Cascades and the entire hotel.
• Follow all safety and sanitation policies when handling food and beverage.
• Carry out any miscellaneous duties and responsibilities as requested by your manager pertaining to total quality service delivered in the restaurant.
• Follow hotel's telephone etiquette standards.
• Follow occupational health & safety regulations.
• Report suspicious people, parcels and behaviors to security.
• Ensure adherence to Fairmont's code of ethics.

Qualifications

• Minimum 1 year experience in F&B operations in a luxury property (preferred).
• Strong interpersonal and problem solving abilities.
• Highly organized person with strong planning skills.
• Goal and results oriented.
• Analytical skills; strength as a developer and a leader of others are essential.
• International experience an asset.
• Energetic, enthusiastic, self motivated and a charismatic team player.
• Outstanding guest services skills, professional presentation and sophisticated communication skills.
• Proficient in English (verbal & written); second language a plus.
• Able to handle a multitude of tasks in an intense, ever changing environment.
• Flexible in terms of working hours.

Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities. By joining the team, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Seniority Level

Entry level

Employment Type

Full time

Job Function

Management and Manufacturing

Industries

Hospitality