F&B Learning Partner

Missions

• Oversee the execution of the local Learning strategy across all Chanel distribution channels in the ME, adapting to each market s specific needs and challenges.
• Collaborate with F&B departments to design and implement tailored short- and long-term development plans for each market and boutique.
• Utilize existing training resources to develop wholesale and retail teams, enhancing their effectiveness and performance.
• Work closely with Commercial and Retail teams to recommend targeted learning actions that address business challenges.
• Contribute to the evolution of a blended learning strategy, shifting the focus from product knowledge to client-centricity, and crafting training plans that prioritize products, services, and client needs.
• Design and implement specialized upskilling programs that support Beauty Advisors in advancing their artistry, equipping them with the technical skills and creative expertise required to transition into professional Makeup Artists within the Chanel universe.
• Develop onboarding and induction programs for new hires and boutique openings.
• Ensure the consistent application of the Chanel Client Experience through observation, coaching, and regular feedback.
• Analyze Client Experience Evaluation reports and propose learning actions tailored to each market or boutique, following up with supervisors and boutique managers on implementation.

You are energized by

• Supporting and developing people, helping them realize their full potential.
• Creating and delivering impactful learning experiences that drive both personal and business growth.
• Collaborating with diverse teams to solve challenges and innovate.
• Observing and enhancing the client journey, ensuring a luxurious and memorable Chanel experience.
• The dynamic beauty industry and the opportunity to influence Chanel s presence in key markets.