F&B Service Supervisor (Female)

Job Title: F&B Service Supervisor

Hotel: Plaza Inn – 4 Star Hotel
Department: Food & Beverage Service
Reports To: HOD

Role Overview

The F&B Service Supervisor is responsible for overseeing day-to-day service operations across food and beverage outlets, ensuring service excellence, staff efficiency, and guest satisfaction in line with Plaza Inn’s standards.

Key Duties & Responsibilities Service Operations

• Supervise daily restaurant, banquet, and outlet service operations.
• Ensure service delivery meets hotel quality standards and guest expectations.
• Monitor table setup, service flow, and cleanliness throughout service hours.
• Handle guest feedback and resolve service-related concerns promptly and professionally.

Team Leadership

• Lead, motivate, and support service staff during shifts.
• Allocate duties and ensure adequate staffing based on business levels.
• Guide staff on service etiquette, grooming standards, and operational procedures.
• Assist in training new team members and conducting on-the-job coaching.

Coordination & Communication

• Liaise closely with the kitchen and other departments to ensure smooth service.
• Communicate daily briefings, special promotions, and service instructions to the team.
• Ensure accurate relay of guest requests and special requirements.

Quality, Hygiene & Compliance

• Ensure compliance with food safety, hygiene, and health regulations.
• Monitor cleanliness of service areas, equipment, and staff appearance.
• Follow hotel SOPs and assist in implementing service improvements.

Inventory & Cost Awareness

• Assist in monitoring usage of operating supplies and minimize wastage.
• Support outlet inventory checks and stock control as required.
• Ensure proper handling of service equipment and materials.

Qualifications & Experience

• Diploma or certificate in Hospitality or related field preferred.
• Minimum 2–3 years of experience in F&B service within a hotel or similar environment.
• Previous supervisory experience in a 4-star or equivalent hotel is an advantage.

Skills & Competencies

• Strong leadership and interpersonal skills.
• Excellent customer service orientation.
• Ability to work under pressure and manage busy service periods.
• Good communication and organizational skills.
• Flexible to work shifts, weekends, and public holidays.

Working Conditions

• Shift-based role including evenings, weekends, and public holidays.
• Active role requiring standing and moving for extended periods.

Job Type: Full-time

Application Question(s):

• Do you have valid QID?
• Can you provide NOC for sponsorship transfer?
• Can you join immediately?

Work Location: In person