F&B Store Manager

**Job Summary:**

As a Food and Beverage Supervisor at Royal Cup Restaurant & Specialty Coffee, you will oversee the daily operations of both the restaurant and specialty coffee sections. You will be responsible for leading and motivating a team of F&B associates, ensuring exceptional service delivery, and maintaining high standards of quality and efficiency. This role offers the opportunity to showcase your leadership skills while contributing to the success of our establishment.

**Key Responsibilities:**

1. **Supervising Staff:** Provide leadership and direction to the food and beverage team, including servers, baristas, and support staff, ensuring they are properly trained and motivated to deliver excellent service.

2. **Scheduling:** Create and maintain staff schedules, taking into account business needs, staffing levels, and employee availability.

3. **Training and Development:** Conduct ongoing training and development sessions for staff, focusing on customer service skills, product knowledge, and operational procedures.

4. **Ensuring Guest Satisfaction:** Monitor the dining experience to ensure guest satisfaction, addressing any issues or concerns promptly and effectively.

5. **Quality Control:** Maintain high standards of food and beverage quality, presentation, and service, conducting regular inspections and providing feedback to staff as needed.

6. **Inventory Management:** Oversee inventory levels for food, beverages, and supplies, placing orders as needed and minimizing waste.

7. **Arranging Goods and Food:** Ensure proper arrangement of goods, food items, and pastries in the chiller and freezer for the hot kitchen and pastry section, maintaining organization and cleanliness.

8. **Cleaning Supervision:** Ensure that stewards and cleaners maintain cleanliness in the kitchen and frontline areas at all times, conducting regular inspections and providing guidance as needed.

9. **Cost Control:** Monitor expenses, including labor costs and food and beverage costs, and implement cost-saving measures where appropriate.

10. **Health and Safety Compliance:** Ensure compliance with health and safety regulations and sanitation standards, conducting regular inspections and addressing any issues immediately.

11. **Assisting with Operational Tasks:** Assist with various operational tasks, including opening and closing procedures, cash handling, and resolving technical issues with POS systems or equipment.

12. **Collaborating with Management:** Work closely with restaurant management to implement policies and procedures, achieve financial targets, and drive business growth.

**Qualifications:**

- Previous experience in a supervisory or management role in the food and beverage industry, preferably in a restaurant or café setting.

- Strong leadership and communication skills, with the ability to motivate and inspire a team.

- Excellent customer service skills and a passion for delivering exceptional guest experiences.

- Knowledge of food and beverage operations, including inventory management, cost control, and health and safety regulations.

- Ability to work effectively in a fast-paced environment, with a flexible schedule including evenings, weekends, and holidays.

- Certification in food safety and sanitation

Joining the Royal Cup Restaurant & Specialty Coffee team as a Food and Beverage Supervisor offers a rewarding opportunity to lead a team in delivering exceptional service and hospitality. If you have a passion for hospitality and leadership, we invite you to apply for this exciting position.

Job Types: Full-time, Contract
Contract length: 24 months