F&B Supervisor

Job Summary

We are looking for an experienced and motivated F&B Supervisor to oversee the daily operations of our café and restaurant. The ideal candidate must have strong experience in shawarma, sandwiches, and quick-service food outlets, with excellent leadership skills and a strong focus on quality, hygiene, and customer satisfaction.

Key ResponsibilitiesOperational Management

• Supervise daily café/restaurant operations, ensuring smooth workflow and timely service.
• Oversee food preparation, especially shawarma, sandwiches, grills, and quick-service menu items.
• Ensure all stations are properly set up, stocked, and maintained throughout the day.
• Monitor order accuracy, food presentation, and portion control.

Team Leadership

• Train, guide, and motivate staff in service standards, food handling, and customer care.
• Prepare staff schedules and delegate tasks to ensure efficient team performance.
• Conduct briefings before shifts and ensure staff follow company policies.

Customer Service

• Greet and interact with customers professionally, addressing inquiries or complaints quickly.
• Ensure high-quality service standards to enhance customer satisfaction and retention.
• Monitor dining area cleanliness and guest experience at all times.

Quality & Hygiene Control

• Ensure compliance with food safety standards (HACCP/ISO where applicable).
• Conduct regular inspections of kitchen and service areas.
• Monitor expiration dates, stock rotation, and proper food storage practices.

Inventory & Stock Management

• Manage inventory levels for ingredients, packaging, and equipment.
• Assist in ordering supplies and coordinate with vendors.
• Minimize waste and control food cost through proper planning and supervision.

Reporting & Documentation

• Prepare daily sales reports, staff performance updates, and operational feedback.
• Report maintenance issues and follow up on resolutions.
• Support management in menu updates, promotions, and productivity improvements.

Requirements

• Proven experience as an F&B Supervisor or Shift Leader in a café/restaurant.
• Strong background in shawarma and sandwich preparation (knowledge of cutting, marinating, assembling, grilling, etc.).
• Excellent leadership, communication, and customer service skills.
• Knowledge of food hygiene and safety standards.
• Ability to work under pressure in a fast-paced environment.
• Flexible to work shifts, weekends, and holidays.
• Basic computer skills (POS operation, reporting, scheduling).

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month