Fellow - Information Technology

This position supports the mission of YMCA of the Rockies, which operates a mission-based family and group conference and retreat center serving more than 225,000 people annually. The IT Fellowship Program is designed as a hands-on, entry-level help desk–focused experience for individuals pursuing careers in information technology.

IT Fellows will serve as frontline technical support, assisting staff and departments with day-to-day technology needs while working alongside experienced IT professionals. The fellowship emphasizes help desk operations, customer service, troubleshooting, and documentation, while also providing learning opportunities to build foundational IT skills. Fellows will be supported in preparing for industry-recognized certifications such as CompTIA A+ and Network+, gaining practical experience that reinforces certification objectives in a mission-driven organizational environment.

OUR CULTURE:
We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. The YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires, and staff lead with the heart.

We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work of each staff member matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

ESSENTIAL FUNCTIONS:

• Serve as first-level help desk support, responding to and triaging IT support requests via the ticketing system, phone, and in person.
• Perform basic troubleshooting for hardware, software, account access, printers, phones, and connectivity issues, escalating more complex issues as appropriate.
• Set up, deploy, and support end-user devices including desktops, laptops, peripherals, and mobile devices.
• Assist users with password resets, application access, and basic system navigation.
• Accurately document incidents, requests, troubleshooting steps, and resolutions in the IT ticketing system.
• Support antivirus, endpoint protection, and basic security practices under guidance.
• Assist with maintaining technology inventory, asset tagging, and documentation.
• Provide support for phone systems, computer hardware, and wired and wireless networks.
• Participate in guided IT projects to gain exposure to infrastructure, networking, and systems administration concepts.
• Apply customer service best practices when interacting with staff, guests, and departments.
• All other duties as assigned in support of the fellowship learning objectives.

REQUIREMENTS/QUALIFICATIONS:

• Enrollment in or recent completion of an IT-related degree, certificate, or comparable training program.
• Basic understanding of computer systems, operating systems, and networking concepts.
• Strong desire to learn and develop technical and professional skills in an IT environment.
• Ability to prioritize tasks and manage time effectively in a learning-focused role.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions
• Uphold the YMCA of the Rockies Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.
• Commitment to diversity, equity, inclusion, and antiracism is required.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to lift 50 pounds.
• Ability to climb ladders and work in tight spaces.
• Noise level in the work environment is moderate.

ENVIRONMENTAL SUSTAINABILITY COLLABORATION:
Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.

ADDITIONAL INFORMATION:
YMCA of the Rockies is a Praesidium-accredited organization. Our hiring process reflects the values and standards of Praesidium and other accredited organizations. For more information about Praesidium accreditation, please visit https://www.praesidiuminc.com/

Note: Employees are held accountable for all duties of this job.
This job description is not intended to be an exhaustive list of all duties, responsibilities,
or qualifications associated with the job.