Female Customer Service Representative ( Night Shift)

Job Title: Female Customer Service Representative (Chat Support)
Location: Gulistan-e-Jouhar
Employment Type: Full-Time
Timings: 8:00pm to 5:00am
Industry: IT Industry

Key Responsibilities:

• Provide prompt, accurate, and courteous customer support through live chat.
• Respond to customer inquiries, troubleshoot issues, and resolve problems efficiently and professionally.
• Handle a high volume of chat inquiries while maintaining quality service and customer satisfaction.
• Assist customers with product inquiries, order statuses, and technical support.
• Document and escalate issues to relevant departments when needed.
• Maintain a positive, helpful, and friendly tone in all interactions.
• Continuously improve knowledge of our products and services to enhance the customer experience.

Requirements:

• Female candidates preferred for this role (due to team dynamics, based on internal policy).
• Previous experience in a customer service role (chat support preferred but not required).
• Strong written communication skills with excellent grammar and spelling.
• Ability to multi-task and manage time effectively in a fast-paced environment.
• A patient, empathetic, and solution-oriented attitude.
• Comfortable working independently and as part of a team.
• Basic computer skills and familiarity with chat support tools.
• Ability to remain calm and professional when dealing with difficult or frustrated customers.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career advancement and skill development.
• A team-focused culture that values customer-centric solutions.

Job Type: Full-time

Pay: Rs15,000.00 - Rs50,000.00 per month

Work Location: In person