Female Customer Service Specialist

Role Description:

As a Customer Service Specialist, you will be the primary point of contact for our customers, providing support, resolving inquiries, and ensuring a positive experience with our company. You will work closely with customers, internal teams, and external partners to address customer needs and exceed their expectations. This role requires strong communication skills, problem-solving abilities, and a dedication to delivering exceptional customer service. Fluency in Arabic and English is required.

Key Responsibilities:

1. Customer Support: Provide timely and professional assistance to customers via phone, email, chat, or in-person interactions. Address customer inquiries, requests, and concerns regarding products, services, orders, billing, returns, and other related issues.

2. Issue Resolution: Troubleshoot and resolve customer issues and complaints in a timely and effective manner. Investigate problems, identify root causes, and propose solutions to meet customer needs and resolve issues satisfactorily.

3. Order Management: Process customer orders, including order entry, tracking, status updates, and fulfillment. Coordinate with internal departments, vendors, and logistics partners to ensure accurate and on-time delivery of orders.

4. Product Knowledge: Develop a deep understanding of our products/services, features, benefits, and pricing. Educate customers about product specifications, usage guidelines, and warranty information to help them make informed purchasing decisions.

5. Customer Feedback: Gather and analyze customer feedback, suggestions, and complaints. Compile feedback reports and share insights with relevant departments to improve products, services, and customer experiences.

6. Documentation and Reporting: Maintain accurate records of customer interactions, transactions, and inquiries in the customer relationship management. Generate reports and metrics to track customer service performance and identify areas for improvement.

7. Cross-functional Collaboration: Collaborate with sales, marketing, operations, and other internal teams to ensure alignment and consistency in customer interactions. Communicate customer feedback, trends, and insights to relevant stakeholders to drive business improvements.

8. Customer Engagement: Proactively engage with customers to build relationships, foster loyalty, and promote customer retention. Follow up with customers after inquiries or purchases to ensure satisfaction and address any additional needs or concerns.

Qualifications:

1. Fluency in Arabic and English is required

2. High school diploma or equivalent. Bachelor's degree preferred.

3. Proven experience in customer service roles, preferably in a retail, e-commerce, or customer-facing environment.

4. Excellent communication and interpersonal skills, with a customer-centric mindset.

5. Strong problem-solving abilities and a commitment to resolving customer issues effectively.

6. Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.

7. Proficiency in computer skills and experience with customer service software, and Microsoft Office suite.

8. Positive attitude, empathy, and patience when dealing with customers.

Flexibility to work evenings, weekends, and holidays as needed.

Job Types: Full-time, Permanent