Female Front Desk Receptionist

Essential Duties & Responsibilities

Ensure that the guest is allocated the accommodation he/she is expecting (according to their preferences) and the Reception is aware of any necessary requirements.

Maintain an up to date knowledge of the hotel services, supply information and respond to guest queries.

Maintain awareness of guest profiles through IDS guest profile system and ensure that no duplicate profiles are left without being merged.

Deals promptly, efficiently and pleasantly with any queries.

Daily printing, reviewing of related reports such as birthday report, arrival report, and VIP report.

Controlling the loyalty programs of the hotel and ensure that each guest is credited properly for his/her points and get the related benefits upon booking.

Show around guests of hotel facilities

Assisting the Duty Manager in blocking rooms and communicating with Housekeeping for treatments for rooms following the standard procedure.

Coordinate and handle all group requirements, activities once the group contract has been established.