Female Receptionist (Tagalog Speaker)

We are seeking a professional, friendly, and well-presented Female Receptionist who is fluent in Tagalog to serve as the first point of contact for members and guests. The ideal candidate will ensure a welcoming front desk experience while supporting smooth daily operations in line with company policies and service standards.

Key Responsibilities

• Greet, welcome, and check in members and guests, ensuring access complies with membership policies and guidelines.
• Maintain a clean, organized, and welcoming reception and lobby area in accordance with front desk grooming and appearance standards.
• Follow all front desk opening and closing procedures, including system logins and logouts.
• Handle member concerns, complaints, and incidents professionally and escalate them to the Supervisor or Division Manager following incident reporting procedures.
• Coordinate with housekeeping and operations teams to ensure smooth daily operations and an excellent member experience.
• Direct members and guests to the appropriate department or team based on their inquiries.
• Answer and respond to phone calls, WhatsApp messages, emails, and in-person inquiries regarding memberships, class schedules, spa/clinic services, promotions, and facility rules.

Qualifications & Requirements

• Female candidate preferred.
• Fluent in Tagalog; basic to good English communication skills are an advantage.
• Proven experience as a receptionist or customer service representative, ideally in a gym, spa, hotel, or similar member-focused environment.
• Professional appearance with a friendly and service-oriented attitude.
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Basic computer literacy and experience using front desk or booking systems.

Working Conditions

• Front desk–based role with frequent interaction with members and guests.
• Shift-based schedule, including weekends and holidays as required.

Job Type: Full-time

Pay: QAR3,000.00 - QAR4,000.00 per month