Females Customer Service Executive - Arabic&English Speaker

Customer Service Executive – Doha, Qatar

We are seeking dedicated and customer-focused Customer Service Executives to join our fitness facilities across Doha. In this role, you will be responsible for delivering exceptional service to members and visitors while ensuring a welcoming, professional, and efficient environment at our gyms and swimming academies. As a key point of contact, you will assist members with inquiries, registrations, bookings, and memberships while supporting the smooth day-to-day operation of the facility.

Key Responsibilities

• Greet and assist members, parents, and visitors in a courteous and professional manner.
• Manage daily member check-ins, class reservations, swimming session bookings, and membership-related inquiries.
• Monitor attendance for fitness classes and swimming sessions, ensuring compliance with capacity and safety requirements.
• Support fitness trainers and swimming coaches by verifying member eligibility for programs, classes, and swimming levels.
• Promote memberships, fitness programs, personal training packages, swimming courses, and facility events.
• Provide accurate information regarding schedules, services, programs, and club facilities.
• Respond to customer inquiries via phone, email, and in-person visits, ensuring timely and effective follow-up.
• Handle customer feedback, complaints, incidents, and safety concerns, escalating issues when necessary.
• Ensure all members and guests adhere to facility policies, health standards, and safety regulations.
• Maintain basic knowledge of gym and pool equipment, reporting maintenance concerns to the appropriate departments.
• Monitor and replenish reception supplies, first aid kits, and operational materials as required.
• Maintain a clean, organized, and professional reception and waiting area.
• Coordinate with trainers, coaches, and internal departments to support smooth daily operations.
• Resolve customer concerns promptly and professionally while maintaining high service standards.
• Protect the confidentiality of member information and records at all times.

Qualifications & Skills

• Previous experience in customer service, front desk operations, or a related role.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Excellent organizational and administrative abilities.
• Proficiency in Microsoft Office and customer management systems is an advantage.
• Fluency in both Arabic and English is required.
• Ability to work full-time on-site in Doha, Qatar.
• Experience in the fitness, wellness, sports, or hospitality industry is preferred.

This version is more professional and suitable for a job advertisement or LinkedIn posting.

Work Location: In person