FFM Manager (Korean Speaker)

Key Roles & Responsibilities

• Oversee FFM & Retail Operations in GCC (Qatar ,Kuwait, Oman, Bahrain)
• Lead and manage visual merchandisers, promoters, and team leaders across the region.
• Conduct regular store visits, audits, and performance reviews (Bi Weekly).

• Partner Relationship Management:
• Establish and maintain strong working relationships with partners’ HQs, buyers, and regional operation teams.
• Act as a bridge between Samsung, Cheil UAE, and local partners/stores.

• Operational Alignment & Communication:
• Ensure all communications between GCC client teams and Cheil UAE office are streamlined and aligned with strategic direction.
• Provide regular operational updates, reporting, and escalation as required.

• Assessment & Strategic Recommendations:
• Re-assess the effectiveness of current field force deployments and provide recommendations on optimization (reallocation, retraining, replacement if needed).
• Review shop display execution and provide improvement plans to uplift brand presence.

• Performance Visibility & Sales Contribution:
• Provide real-time intelligence and market insights to improve tactical and strategic decision-making.
• Support local execution of key campaigns to maximize visibility and sales outcomes.

• Content & Execution Ownership:
• Act as the single point of contact for GCC retail content deployment (POP, POSM, VM content, training materials).
• Ensure timely and accurate implementation of management directives.

• Develop Holistic Improvement Plan:
• Craft a comprehensive roadmap covering VM, promoter, retail operations, and partner collaboration for each GCC country.
• Include clear KPIs, timelines, and country-specific action plans.

Expected Outcome

• Stronger retail execution and visibility in currently underperforming GCC markets.
• Improved collaboration with local partners and better alignment with UAE office.
• Increased sales opportunities through optimized promoter deployment and shop display management.
• Reduction in operational inefficiencies through proactive issue handling and real-time reporting.
• Clear accountability and ownership of performance for each GCC country.