F&I Team Leader

The F&I Team Leader is responsible for overseeing the Finance and Insurance operations within the showroom, ensuring compliance with company policies and regulatory requirements. This role involves managing the F&I team, driving profitability through effective sales of finance and insurance products, and delivering exceptional customer service. The Team Leader will act as a liaison between the sales department and financial institutions, ensuring smooth transaction processing and customer satisfaction.

Key Responsibilities:

Leadership & Team Management:

• Supervise and guide the F&I team to achieve monthly and annual targets.
• Conduct regular training sessions on finance and insurance products, compliance, and sales techniques.
• Monitor team performance and provide coaching for continuous improvement.

Sales & Profitability:

• Develop strategies to maximize penetration of finance and insurance products.
• Review and approve all finance and insurance deals before submission.
• Ensure accurate documentation and timely processing of all transactions.

Compliance & Risk Management:

• Ensure adherence to all legal and regulatory requirements.
• Maintain accurate records and audit trails for all F&I transactions.

Customer Service:

• Handle escalated customer inquiries and resolve issues promptly.
• Ensure a smooth and transparent process for customers purchasing finance and insurance products.

Reporting & Analysis:

• Prepare and present monthly performance reports to management.
• Analyze market trends and recommend improvements to F&I offerings.