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Fiber Program Manager

Seattle, United States

Position Description

We are seeking qualified candidates for the position of Fiber Program Manager (IT Professional – B) in the Seattle Information Technology (Seattle IT) Department in the Security and Infrastructure Division. The Fiber Program Manager will coordinate cross-departmental efforts, lead vendor and contractor fiber infrastructure deployments, be responsible for fiber infrastructure outage responses, and ensure that all fiber-related projects are delivered on time, within scope and aligned with the city’s strategic goals. This position reports to the Core Communication Services Manager.

Seattle IT Overview

At Seattle IT, we play a crucial role in enabling smart, equitable, and responsive services for City employees, Seattle residents, and local businesses. We work to unleash our people and community through technology solutions, infrastructure, and well-executed projects that are secure and resilient. Our work is powered by people who share a mission of public good and care about being great in their professional fields together. We foster a culture of collaboration, continuous growth, shared high standards, with a flexible and empowering workplace for all team members. Join us in making Seattle as connected and innovative as the community we serve!

Seattle IT's mission: We put powerful information and tools in the hands of people to unleash brilliance in service to our community. You can see Seattle IT’s direction here: ITStrategicPlan2025-2027.pdf (Download PDF reader)(Download PDF reader).

Job Responsibilities

The Core Communication team delivers radio services for public safety and other government departments. It provides extremely reliable infrastructure and support for end-user mobile and portable radio equipment. The group installs and maintains communications equipment inside 911 dispatch centers and City vehicles, with primary support to SPD and SFD. The team also supports regional planning, maintenance, interoperability testing, and projects (including PSERN and Washington OneNet) in partnership with other local, state, and federal agencies. This team also designs, acquires, installs, maintains, repairs, and manages in-building structured cabling systems and outside plant fiber optic and copper cable infrastructure for the City and approximately 20 external public agency partners.

Key Responsibilities

Manage the planning and oversight of fiber engineering efforts, including the design and deployment of aerial and underground fiber optic infrastructure
Develop project agreements and maintain relationships within the city and with non-city customers
Prepare Seattle City Light pole, Seattle Department of Transportation (SDOT) street use, and SDOT major project permits
Assign work to and manage contractors and order materials for projects
Develop detailed documentation of fiber infrastructure using AutoCAD, ESRI GIS, and OSP Insight software
Maintain relationships with external partner agencies, permitting agencies, contractors, and vendors
Work with budget analysts and Core Communication Services Manager to ensure financial alignment and clear communications across fiber program initiatives.
Provide primary operational support to address fiber infrastructure outages and coordinate contractor responses to outages. Communicating to infrastructure users the status of outages and repairs
Complete annual pole, conduit, and vault inventories for $1.1M in annual fiber maintenance billing.
Assisting the Core Communication Services Manager in defining future fiber infrastructure strategic direction and technology enhancements.
Other duties, at commensurate IT Professional level, may be assigned on an as-needed basis.

Qualifications

Required Qualifications:

NOTE: Equivalent combinations of education and experience will be considered for the required qualifications except where specifically noted.

Experience:

Seven (7) years of experience in fiber network planning, deployment or management.
Five (5) years of experience applying fiber construction standards, submitting and securing rite of way or pole attachment permits or GIS mapping.
Three (3) years of experience running complex infrastructure projects in a lead engineer, project manager, or program manager role.

Capabilities:

Demonstrated history of team and customer communications and partner engagement skills.
Excellent analytical, written and oral communication skills, and the ability to communicate at both technical and inter-team level.
Strong customer service skills, demonstrating effective collaboration with internal and external customers at all levels in a professional and encouraging manner are required.
Proven ability to prioritize and manage multiple projects while meeting deadlines in fast-paced environment.
Self-motivated and able to manage multiple projects independently with minimal supervision.
Ability to participate in 24/7 on-call rotation, cell phone and pager, for responding to emergency repair requests is required.

License:

Current Washington State driver's license or evidence of equivalent mobility.

Desired Qualifications

Bachelors’ degree in Telecommunications, IT, Engineering or a related field. Professional Engineer licensing is a plus
Ability to represent the City of Seattle in meetings with a wide range internal and external customers and the ability to effectively communicate with peers and guide staff and vendors who may be less technically experienced.
Ability to help chart future policies and programmatic direction in concert with the Core Communication Services Manager
Experience with budget creation and oversight.
Experience working in or with local government, including assisting in the setting of policy.

Additional Information

Additional Information

The full salary range for this position is $52.63 - $79.00 per hour. The salary for this position has been identified up to $70.00 per hour, depending on experience.

Benefits: The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans.

Workplace Environment: The requirements of this position include the successful candidate’s ability to visit field locations in order to understand the work required, interact with contractors, and inspect outages. These locations include active construction areas.

This position offers flexibility of a hybrid work schedule. At this time, hybrid schedules require at a minimum three days onsite per week. Individual schedules are determined by operational needs. Due to employee sensitivity, Seattle IT maintains a fragrance-free environment.

Application Process: You are encouraged to include a cover letter and resume with your application and indicate why you want to do this work and how you meet the qualifications for the position. Your resume should summarize the talent, experience, knowledge, and skills you bring to this work.

Who may apply: This role is open to all candidates that meet the minimum qualifications. We value different view points and life experiences. Your application will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, veterans, and those with diverse life experiences.

Background Check: This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information.

In addition, the Criminal Justice Information Services (CJIS) comprehensive background investigation, which includes fingerprinting, is required for this body of work.

Union: NOTE: This position is covered by a collective bargaining unit; International Brotherhood of Electrical Workers, Local 77. For information explore Local 77’s website.

Why Join the City of Seattle: The City of Seattle recognizes that every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our views and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.

If you have any questions or require a reasonable accommodation to complete any part of the selection process, please contact Julie Hugill at Julie.Hugill@Seattle.gov.

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The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.

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