Field Account Representative

Location

Salt Lake City, Utah (travel between customer sites within a 50-mile radius)

Job Description

We’re looking for a Field Account Representative to provide reliable on-site account support across multiple manufacturing locations. You will be the primary liaison between our customers, vendors, and internal teams—managing repair requests, processing industrial parts, and ensuring all communication and data entry are handled accurately and efficiently.

This field-based role requires daily travel between manufacturing facilities. You will work directly inside customer plants, coordinating repair activity, gathering information, and maintaining organized, real-time workflow updates. A car and phone stipend will be

Key Responsibilities

• Visit assigned customer sites on a regular schedule within a 50-mile radius.
• Serve as the primary on-site contact, building strong working relationships across each location.
• Process incoming industrial machine parts that require repair.
• Identify failed components and gather necessary information for repair entry.
• Accurately enter all part details into the ERP system (training provided).
• Communicate repair status updates, quote information, and next steps to the customer.
• Coordinate with internal teams (operations, service, logistics) to ensure repairs move quickly and accurately.
• Communicate regularly with customers to ensure expectations are met and issues are resolved promptly.
• Identify opportunities to improve workflow efficiency or customer satisfaction.
• Maintain accurate logs of repairs, parts processed, and customer interactions.
• Provide weekly updates on activity, trends, and items requiring follow-up.
• Travel daily between customer locations.
• Manage your schedule effectively to support multiple sites while maintaining consistent service and communication.

What Success Looks Like

• You maintain a consistent, reliable presence across all assigned customer sites.
• Repair requests are processed accurately and entered with minimal errors.
• Communication between the customer and AH Group remains smooth and proactive.
• Repair turnaround times stay on track because issues are identified early.
• Customer feedback reflects professionalism and responsiveness.
• Parts, logs, and documentation are organized and current.
• You independently manage your field schedule effectively.
• Opportunities to improve workflows or customer satisfaction are identified and shared regularly.

Qualifications

• Strong communication skills (in person, email, and phone).
• Highly organized with strong attention to detail.
• Ability to work independently and manage a rotating field schedule.
• Comfortable working inside industrial/manufacturing environments.
• Ability to perform light physical tasks involved in handling parts.
• Experience with ERP software is a plus (training provided).
• Valid driver’s license and clean driving record.
• Experience in industrial, repair, operations, logistics, or customer-facing roles preferred.

Compensation & Benefits

• Base salary: $50,000–$55,000
• Sales bonus incentive
• Car & phone stipend provided
• Standard AH Group employee benefits