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Field Application Engineer - K-12

Hudson, United States

Job Description Summary

The Field Applications Engineer (FAE) is responsible for providing expert technical support and guidance for ground search metal detector technologies. This role serves as a key technical liaison between engineering, sales, and customers, ensuring successful product deployment, training, and operational performance in the field. The FAE conducts product demonstrations, leads customer and partner training sessions, and assists in evaluating customer requirements to recommend optimal solutions. In addition to supporting pre-sales and post-sales activities, the role includes troubleshooting, technical documentation, and feedback collection to support ongoing product improvement. The FAE must be capable of working independently in diverse environments, communicating complex technical information clearly, and upholding a high standard of professionalism and technical competence during frequent travel and customer engagements.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical Expertise and Product Support

- Serve as the company’s subject matter expert in ground search and demining technologies across military and humanitarian applications.
- Provide advanced technical support for current and prospective key account customers, ensuring effective problem resolution and product integration.
- Participate in product trials, customer engagements, and technical evaluations; generate detailed technical reports to document findings and recommendations.
- Maintain deep product knowledge across all relevant equipment and technologies to support evolving customer needs.
- In addition to core responsibilities in ground search systems, all Field Applications Engineers are expected to develop cross-functional proficiency in CEIA’s walk-through metal detector (WTMD) product line. This includes training, support, and deployment responsibilities to ensure well-rounded technical coverage across field applications.

Customer Engagement and Relationship Building

- Develop and maintain strong relationships with key customers, partners, and stakeholders at both technical and leadership levels.
- Gather and communicate critical customer feedback to engineering and R&D teams to support continuous product improvement.
- Collaborate with Sales and Technical teams to support pre-sales discussions, customer visits, and technical solution development.

Collaboration and Strategic Development

- Partner with internal departments, including R&D and T&M Laboratories, to test, certify, and standardize new products and system components.
- Assist in developing internal documentation, procedures, and best practices to enhance team knowledge and operational consistency.
- Support the creation and refinement of custom solutions for new business opportunities and unique field challenges.

Events, Presentations, and Training

- Represent the company at industry events, exhibitions, and trade shows; assist with technical presentations and product demonstrations.
- Deliver technical training and educational sessions to customers, partners, and internal stakeholders as needed.
- Perform other duties as assigned.

This role requires exceptional organizational skills, attention to detail, and the ability to manage multiple priorities while ensuring customer satisfaction and operational efficiency.

Required Qualifications

Bachelor’s degree in Electrical/Electronics Engineering, or equivalent in a technical or military field

3-5 years of hands-on experience in demining operations, with demonstrated knowledge of detection technologies, environmental factors, and soil composition
Previous experience with Department of Defense in an EOD capacity
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Education, Experience, and Knowledge

- Bachelors degree in Electrical/Electronics Engineering
- Several years of technical experience in demining including knowledge of detection technologies and soil composition
- Previous experience with Department of Defense in an EOD capacity

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Preferred Qualifications

Ability to work flexible shifts and adapt to changing work schedules
Ability to fly on commercial airlines
Follow maps/verbal driving directions
Drive up to a 26’ box truck
Strong ability to manage multiple priorities effectively while maintaining a high level of customer satisfaction.

Additional Eligibility Qualifications:

Must have thorough knowledge of Company’s products.

Working Conditions

The work environment for this position is dynamic and varies based on assignment. Field Application Engineers operate in a range of settings, including warehouses, offices, outdoor environments, and prison facilities, each with its unique conditions and requirements. When not working in the field, this position operates out of CEIA’s office in Hudson, OH.

While working in warehouse environments, employees may be exposed to fumes, airborne particles, moving mechanical parts, and vibrations. Noise levels can be loud, and environmental conditions may include heat, cold, rain, snow, or high humidity. In prison settings, employees must adhere to the specific rules and regulations of the facility.

This position also involves routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Duties may include working at a desk, using a computer, and communicating via phone or in person. Occasional physical activities include standing, walking, climbing stairs or ladders, and using hand tools or small power tools.

Employees must occasionally lift or move items weighing up to 70 pounds. The physical demands of this role include the ability to stand, walk, sit, use hands to handle tools or equipment, reach with arms, climb, and hear or speak as needed.

Travel is required 90% of the time. Must be available to CONUS, OCONUS and internationally. Overnight and weekend travel is required.

Supervisory Responsibility

This job has no supervisory responsibility.

AAP/EEO

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

As an employee of CEIA, you will receive Medical, Dental, Vision, Life Insurance, Short- and Long-Term Disability, 401(K) / Profit Sharing Plan, Additional Educational Assistance, and a very generous overtime policy.

As a CEIA team member, you will also have the benefit of receiving Paid Time Off (4 weeks to start) and Paid Holidays (10 paid holidays and time off between Christmas and New Year’s Day).

CEIA USA’s mission is to sell, distribute and service the worlds most advanced technology in electromagnetic fields manufactured by CEIA to the Federal Government, State and Local Governments and Corporations. We sell, distribute and service within security detection, ground search detection, healthcare detection and ferromagnetic detection. CEIA’s unique technological solutions allow us to offer induction heating system services as well. With over 50 years of experience in designing and manufacturing Metal Detectors, CEIA has developed a series of devices with superior sensitivity and throughput. CEIA USA will continue to increase its operational base of customers through education, seminars and trade shows and with continuous improvement in the technology offered.

Check out our products at: https://www.ceia-usa.com/

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