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Field Claims Adjuster – Hartford, Connecticut/Springfield Mass.
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Are you a highly specialized, skilled technician looking for the next step in your career? We are looking for a Field Adjuster that can appraise and/or adjust physical damage and mechanical claims within an assigned territory and key point or other assigned location for the various Ally Insurance / Dealer Products and Service lines. The ideal candidate must reside in the Greater Hartford CT or Springfield MA area and be able to travel locally to support the territory. This position also requires flexibility in work schedule, including participating catastrophe losses with extended overnight and weekend travel. This role has the opportunity to create your own schedule and run your assignments. Growth in this role is determined by performance which includes service level agreements and quality of work.
Ally Work Location for this role is: Greater Hartford CT/Springfield MA - This role is fully remote with frequent travel locally with high potential to travel to other states to assist other field adjusters.
At this time, Ally will not sponsor a new applicant for employment authorization for this position
The Work Itself- Prepare estimates and reach agreed prices for repairs on insured and claimant vehicles.
- Handle catastrophe losses as directed by claim management.
- Initiate the total loss handling process for conclusion by the Claim Offices.
- Handle Additional Repair Orders (AROs) and special assignments for the Claim Offices.
- Assist in other geographic locations at the direction of claim management.
- Perform technical tasks required to support ongoing business operations.
- Participate in training, educational activities, regulatory compliance awareness and maintain appropriate licensing and continuing education requirements.
- May handle sale of salvage and subrogation investigation as assigned by the Claim Office.
Minimum Qualifications
- 1+ years of experience
- High school Diploma or GED equivalent
Preferred Qualifications
- Background as a Service Writer, Dealership Service Technician, Auto Body Shop technician is strongly preferred.
- Adjusters' License for Massachusetts or Connecticut is preferred (Dual license highly seeking)
- Experience assessing mechanical and/or physical damage is needed
- Financial services or auto finance industry is a nice to have
- Typically requires advanced knowledge of Microsoft Office Programs
- Bachelor's degree in business related discipline preferred
- #LI-Remote
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
- Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
- Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
- Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
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