Field IT Support Tech

** Local Applicants Only **

Job Summary

This position plays a crucial role in ensuring the successful implementation, maintenance, and support of our IT and VoIP services for our clients. This position is the on-site expert, working directly with clients to troubleshoot, install, and optimize their technology infrastructure.

General Accountabilities

On-Site Support: Provide on-site technical support to clients for IT and VoIP services, including hardware, software, and network issues.

Installation and Configuration: Install and configure IT systems, servers, networking equipment, and VoIP solutions according to client specifications.

Troubleshooting: Diagnose and resolve technical issues promptly, ensuring minimal downtime for clients.

Maintenance: Conduct routine maintenance tasks, updates, and patches to ensure system reliability and security.

Client Communication: Communicate effectively with clients to understand their needs, explain technical solutions, and provide training when necessary.

Documentation: Maintain accurate and up-to-date documentation of client systems, configurations, and issue resolutions.

Collaboration: Work closely with other team members, including remote support and engineering teams, to address complex technical challenges.Sales Engineering: Leverage technical expertise to support the sales process by demonstrating solutions, addressing client technical queries, and assisting in the development of proposals.

Job Qualifications:

Technical Expertise: Proficient in troubleshooting hardware and software issues, configuring network devices, and implementing VoIP solutions.

Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

Communication Skills: Strong verbal and written communication skills, with the ability to convey technical information to non-technical users.

Customer Service: Customer-focused mindset with a commitment to delivering exceptional service.

Problem-Solving: Excellent problem-solving skills and the ability to adapt to new challenges in a dynamic environment.

Team Player: Collaborative attitude and ability to work effectively within a team.

Education and Experience:

Bachelor's degree in a related field or equivalent work experience.

Proven experience as a Field Technician or similar role in an MSP environment.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Application Question(s):

• Are you able to travel for extended periods of time (several weeks)?
• How would your co-workers describe your work style?
• Why should we hire you over someone else?
• Choose one: Do you prefer talking on the phone or sending an email?
• What is the most challenging thing you've done in your life?
• What's your strongest skill?
• What is your weakest skill?
• How do you deal with an angry customer?
• What is the best advice you've ever received?
• Are you an introvert or extrovert?
• Are you willing to work more than 40 hours a week and some weekends?
• Describe a time you failed.
• Can you lift heavy objects on a regular basis?
• Explain your experience with data wiring.
• How many desks have you crawled under?

Work Location: In person