Field Manager

Description:

The Field Manager is responsible for monitoring the status of work across multiple communities, ensuring jobsite readiness, quality, and service standards are met. They must communicate at a high level with our customers and administrative team. They operate as subject matter experts, advising our clients on industry practices and standards. A successful field manager must be proficient at self-directed work in a high-volume market and must exhibit excellent critical thinking and problem-solving skills. They must possess a deep understanding of the Flooring trade, including floor and wall tile, wood/laminate flooring, and carpet.

Requirements:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Representing the company in the field to our customers, upholding our reputation for service and quality.
• Ensures efficient workflow in the field.
• Monitors homesite readiness using company tracking system.
• Verifies quality and completion of installations, coordinating corrections with the installer.
• Identify root cause for problems arising in the field.
• Serves as the on-site contact for Builders to ensure they are pleased with JF’s field performance.
• Identifies issues in the field and develop solutions.
• Ensure installer’s work is held to Just Floors and Industry standards.
• Facilitates communication between Builders and Account Coordinators.
• Facilitates communication between Installers and JF Administrative personnel.
• Grows and nurtures relationships with Builders.
• Performs Site audits on every installation using mobile-based auditing applications.
• Regularly participates in opportunities to increase knowledge and experience in their field.
• Ensure all installers use the proper PPE as needed.
• Ensures tools and equipment used by installers are maintained in safe operating condition.
• Coordinates with Operations Manager for regular Installation/Field Ops Meetings.
• Travelling to jobsites across the Just Floors area of operation.
• Performs other duties as necessary to ensure jobs are completed on schedule and on budget.
• Inspect and report on quality and defects.
• Develop and implement solutions to problems.
• Exhibits the flexibility to fill in where needed to ensure the success of the team.
• Regular and reliable attendance.
• Must be able to work in a team environment.

Supervisory Responsibilities – None

Requirements

Education, Experience, and Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High-school graduate
• Demonstrated 2-5 years of supervisory skills
• 5 years' experience in Tile, Carpet, Wood/LVP industry preferred
• Valid Driver’s license
• Ability to lift boxes or bags exceeding 50 lbs.
• Excellent oral and written communication, customer service, and problem-solving skills
• Familiarity with TCNA standards

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must possess the ability to stand for long periods of time; to reach with hands and arms; to move from jobsite to jobsite; to sit, stoop, kneel and crouch; to lift and move up to 50 pounds; to see well enough to discern differences in quality of jobs performed.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Loud working conditions
• Exposure to temperature extremes
• Active construction site environment requiring adherence to safety protocols and use of personal protective equipment (PPE)

Our Benefits

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching.

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.