Field Operations Supervisor

The Field Operations Supervisor position will manage, train and oversee dispatch teams, confirm shift coverage and manage customer service.

Job Responsibilities

• Manages day-to-day operations activity and teams, and ensures the department is reaching goals set forth by leadership.
• Assists the Operations Manager/Director of Operations with communicating and explaining new directives, policies, or procedures to teams.
• Assists Operations Manager/Director of Operations with improving customer service and satisfaction through policy and procedural changes.
• Partners with operations team to solve and communicates active driver and client issues.
• Escalates client and driver issues as necessary to Operations Manager/Director of Operations.
• Proactively manages dispatch boards for coverage, OTP and scanning compliance and addresses gaps performance discrepancies in real time with dispatch and drivers.
• Oversees shift changes and handoff including start/end of shift team meetings/communications.
• Reviews, validates and sends client status reports proactively per client expectations.
• Coordinates team schedule/support to ensure appropriate coverage for client activity.
• Manages customer complaints and solves in real time.
• Communicate driver compliance, training and reinforce performance standards.
• Identify areas of driver shortages, overloaded drivers and additional TSA drivers.
• Manage team performance and develop team members for successive responsibility.
• Manage team schedules for coverage.
• Other duties as assigned

Required Skills and Qualifications

ABILITIES REQUIRED:

• Thorough understanding of practices, theories, and policies involved in logistics, transportation, business, and finance.
• Excellent verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.
• Extremely proficient in Microsoft Office related software.
• Excellent leadership, analytical, decision-making, and problem-solving skills.

QUALIFICATIONS:

• College degree in Logistics, Business or other related field, preferred.
• Extensive and diversified background with at least 3 years of related experience.