Field Quality Inspector

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.

It's time to make a move. Join our flow. We are looking for a Field Quality Inspector who will own and execute the end-to-end handover of elevators and escalators from Installation to Service for KONE and/or non-KONE products, ensuring safety, quality, regulatory compliance, timely snag closure, and accurate technical reporting. The role plans and coordinates site handover activities, performs field inspections, documents findings in Elevators, Escalators & Auto walks and formal reports, and follows up corrective actions until acceptance and stable service readiness.

What will you do?

Handover planning & coordination:

• Create and maintain the handover plan in Elevators & Escalators Systems (milestones, inspections, documentation, readiness criteria).
• Coordinate inspection dates with installation and service teams and ensure resources/tools are available.
• Ensure required documents are collected, verified, and stored (Electrical & Mechanical Drawings, test certificates, manuals, risk assessments).

Field inspections & quality verification:

• Perform site inspections and functional checks to confirm equipment is ready for service and meets company quality standards and local regulations.
• Identify, record, and classify snags/non-conformities in Elevators & Escalators Systems, including root cause hypotheses and corrective actions.
• Verify that inspections are completed on time and that identified inspection points are followed up to closure.
• Follow NEB-SEB Handover V1.5 KMEA Procedure QMSP-8-KMEA-NEB/SEB-01.

Safety & compliance:

• Ensure safe working practices and a safe working environment during all handover activities; stop work if hazards or safety violations are detected.
• Promote strong safety and quality culture on site and ensure compliance with global and local safety processes and customer site rules.
• Confirm that equipment is delivered into service in a condition that supports safe operation for end-users and customers.

Reporting & documentation:

• Complete accurate and timely back-reporting of work performed, including inspection/handover reports, test results, and acceptance records.
• Prepare concise handover summary reports for customer and internal stakeholders: status, remaining risks, recommendations, and next steps.
• Provide feedback on recurrent issues to support continuous improvement (methods, products, safety).
• Review NEB-SEB Quality Documents (QD/QD Plus).

Are you the one?

• Diploma/Technical Certificate in Electronics, Electromechanics, Mechanics, or equivalent.
• Maintenance/Repairs/Inspection skills above average; experience in elevator/escalator industry is an asset.
• Customer-service mindset; able to work on site and travel as required.
• Strong technical knowledge of elevators and escalators (electro mechanical systems, controllers, safety circuits).
• Working understanding of applicable Elevators & Escalators Regulations/standards and company processes for installation to service handover.
• Ability to follow drawings, test reports, commissioning records, and perform systematic inspections.
• Basic IT skills (usage of main commercial software, e.g. Office etc).
• English language skills are must.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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