Field Service Analyst I/UKHC

Field Service Analyst I/UKHC

RE51770

Field Service Analyst I

H3997:EVPHA Information Technology

Lexington, KY

10

$48,360-81,328/year

Staff

Full-Time

AA

1 yr

Microsoft Windows 10 MD-100 certification or CompTIA A+. Certifications are required within one year of hire date.

The physical requirements of this position include occasionally lifting, pushing, and/or pulling objects up to or over 50lbs; sitting for extended periods of time and performing tasks with intermittent repetitive motions (such as typing); occasionally standing and/or walking with objects weighing up to 25lbs; occasional exposure to loud noises and/or extreme temperatures; and some job related travel (less than 10% of time).

The expectation is primarily day shift Monday through Friday, however as an exempt-level position, additional hours will be required as needed to perform job duties. This position will also include on-call coverage that may include weekends and holidays. This position is hybrid.

| UK HealthCare Information Technology Services has posted the Field Service Technician I role. This role will be held accountable for establishing strong credibility & collaboration with our physicians, customers, department leadership, affiliated organizations, and all I.T. staff members. This is a highly matrixed organization which requires excellent interpersonal skills, persuasion and influencing skills, and the ability to participate in large multi-disciplinary teams with significant amount of varied work assignments. The successful Field Service Technician I is responsible for Tier 1 and 2 end-user support; installing and configuring end-user devices including computers, mobile devices, printers, and telephones; device refresh and migration. Additional responsibilities include adherence to the UK HealthCare Behavioral Expectations, and adherence to departmental goals, policies, and procedures. UK HealthCare is a comprehensive healthcare system consisting of the medical, nursing, health sciences, public health, dental and pharmacy patient care activities of the University of Kentucky in Lexington, KY, and in several off-site locations. UK HealthCare is expanding through the construction of a new hospital and potential future acquisitions. This position requires Microsoft Windows 10 MD-100 or CompTIA A+ certification within one year of hire date.

The ideal candidate will have knowledge of Microsoft Enterprise Desktop Support; MacOS Experience; Troubleshooting Experience on various computing devices including workstations, laptops, mobile devices, printers, telephones, etc.; excellent customer service, critical-thinking skills, judgment, detail-oriented, and listening skills; strong written and verbal communications skills; and the ability to work independently and as a team.

No

One year of previous experience in an academic healthcare environment that demonstrated leadership and exceptional performance in the development, implementation and direct oversight of industry and service management best practices preferred. Microsoft Windows 10 MD-100 certification or CompTIA A+. Certifications are required within one year of hire date.

10/01/2025

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.