Field Service Application Engineer

Responsibilities of this position include but are not limited to;

• 
  Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers in markets of Pharma/Food etc.

• Should have experience in handling Key account

• Cost & time effective application method deployment on Agilent instruments

• Promptly troubleshoot method/technology transfers issues from one instrument to another.

• Lead projects requiring coordination with other functions & customers.

• Deliver product seminars for customers, prospects, and employees.

• Training of internal & external team and provide technical support.

• Respond promptly to related customer queries & help in prompt resolution of customer escalations.

• Participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs.

• Perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products as required.

• Co-ordinate internally with all the field sales team and Managers to ensure that the key customers are delighted.

• Must be willing to travel extensively

• The Candidate should be Engineer or the Chemistry background person and should have either BE in ECE or MSC Chemistry / Analytical chemistry .

• He /she should have the minimum of 18 to 24 months experience in handling the HPLC/GC and HSS systems . This candidate should be able to independently handle all the Installation / Demo / Preventive Maintenance / Repairs / Customer concerns of the above said systems. He /she will also help & deliver our customers on the required technical support for the said systems.

• Should also have the capability of doing the onsite / off site customer trainings on said products effectively.

• Responsible for supporting customers through on-site activities such as installation, OQ , PM maintenance and repair hardware, software products as well as operating systems.

• Microsoft Outlook, Excel, PowerPoint, SQL etc.

Note#:

• Preferably LC, GC and HSS handling Guy and Hiring can be both internal /External