Field Service Coordinator

Job Summary

Responsible for assisting departmental manager in responding to customer service and warranty issues, scheduling field service work and personnel, ordering materials & maintaining field service stock, maintain records, and completing quotes.

Essential Duties

• Respond to customer service issues by the customer.
• Assist departmental manager with scheduling and directing field service technicians and contractors in response to service and warranty issues including written field instructions and statements of work.
• Order and ship materials for field, warranty work and small part orders.
• Maintain field service stock items and tools/equipment.
• Maintain individual job records, materials list, statistical reports, and various monthly reports.
• Maintain spreadsheets for all field service & warranty jobs.
• Review Engineering drawings, control prints and materials list for field assembly and upgrade work.
• Perform other tasks as required by manager in order to complete all assigned field or customer service issues.
• Assist with FS trucks/trailers management – This may include taking trucks or trailers to the repair shops if needed. Keep track of registrations, insurance, WEX cards, etc. are in the appropriate trucks.
• Keep track of safety requirements and equipment.

High school diploma or Equivalent (GED).

Combination of five (5) to ten (10) years of experience in construction and/or electrical work.