Field Service Engineer

Field Service Engineer

DÜBÖR is a specialist in manufacturing Pan Release and Spraying Equipment for the bakery industry worldwide. With custom-made Pan Release solutions, we ensure a smooth de-panning of all the baked goods. The DÜBÖR team delivers high-quality products and services, ensuring the production of perfectly baked goods, continuity, and cost savings for our customers. DÜBÖR is a fast-growing company looking for a driven, enthusiastic, and commercial-oriented full-time Field Service Engineer to join our team based in Atlanta, GA, Norcross.

As a Field Service Engineer, you will be a part of a professional and dedicated team responsible for delivering technical products and support to our customers by providing preventive maintenance and technical services.

You will act as an ambassador for DÜBÖR and help maintain the company’s reputation for commitment and service worldwide. That’s why we consider this role to be of great importance.

In this position, your base will be the Service Center in Atlanta, and you will travel extensively across the US and abroad.

Script:

• Provide installation, commissioning, and preventive maintenance services on DÜBÖR Equipment and drive continuous improvement at the customer's plant.
• Execute hands-on preventative and corrective maintenance activities to maximize system performance.
• Perform troubleshooting and fault-finding services on-site and remotely.
• Liaison with customers to establish and maintain a continuous positive relationship and follow up with customers' concerns and problems.
• Conduct production supervision and training of customer personnel on DÜBÖR equipment.
• Execute all work in accordance with DÜBÖR standards and requirements regarding product quality and food safety.

You have:

• Proven experience in a similar position for at least 2 years, including mechanical and basic electrical experience.
• Prior experience in the food industry, preferably in the baking industry.
• Proactive and result-oriented attitude.
• Ability to work independently and together with a team.
• Ideally some understanding of automation systems.
• An excellent command of English and Spanish, both written and oral, is essential.
• A willingness to travel.
• Driver's license.

Besides, you have the ability to represent DÜBÖR at our customers by:

• Being service-oriented, putting the customer in first place.
• Being a Team player with high commitment, but with the ability to act decisively if/when needed.
• Developing problem-solving skills, with an ability to apply structure and priority to duties.
• Being persistent and efficient with a logical/structured way to solve issues.

We offer:

• An international open culture environment with entrepreneurial values.
• Market competitive compensation and benefits with flexible working arrangements.
• Travel and business-related costs are paid by the company.
• Laptop, mobile phone, mileage reimbursement, and the possibility to receive a bonus.
• DÜBÖR gear, Toolbox, and Tools will be provided
• Company Health Care Insurance.

You can:

Send an email with the subject: Field Service Engineer to kimberly@dubor.com

We look forward to welcoming you as Field Service Engineer to our team!

https://duborusa.com

Job Type: Full-time

Work Location: In person